Expedia GroupReviews of expediagroup.com

I strongly advise against booking flights with Expedia. In my experience, they do not provide the level of support you would expect from a reliable travel agency. I had to cancel a flight due to escalating conflict in the Middle East, specifically a route through Abu Dhabi. At the time, much of the regional airspace, including over Dubai and Qatar, was closed, and many airlines had canceled their flights. Unfortunately, Etihad did not cancel, which I consider irresponsible given the circumstances. My top priority was safety, so I canceled and booked a new flight through a safer region. Since I purchased the original ticket through Expedia, I expected them to assist with the refund or resolution. Instead, Expedia referred me to the airline, and the airline referred me back to Expedia. Neither took responsibility. This was the day after Iran bombed a U.S. base in Qatar—clearly not a time to be flying through the region. Despite this, Expedia refused to consider the context and relied strictly on rigid policies that made no sense in this situation. If you value responsiveness and advocacy in a crisis, I recommend using a traditional travel agent. They will fight for you, Expedia won’t.

Our reservation made for a hotel through Hotels.com was canceled the day of my stay. Hotels.com is now owned by Expedia Group. Now, I will be constantly worried if I ever use their services. For 13 years I never was concerned about booking on Hotels.com. Since the buyout by Expedia Group, I feel I cannot trust them. It was quite fiasco to show up to the hotel and learn I had no place to stay. Not to mention, three groups of friends also booked for the same night for my birthday celebration. Good luck to all that choose to use their services.

They tell me I need to fill out Tax forms as a host, but their site is so horrible and buggy. It doesn’t work. Apparently it’s so bad that when I googled it, I found out that I’m not the only one having issues with this. I contacted support and they just kept saying try clearing your caches. Kind of scary to think that a site like that can’t even handle something as important as tax forms that they are insisting on.

Expedia messed up my booking, and their customer service is horrible. Took forever to get any help, and I ended up paying more than I should’ve. Never again.

This review is for VRBO, owned by Expedia Group. To say that our experience with VRBO over the last 3 months has been enormously disappointing is a gross understatement. We rented a VRBO luxury property for a 3 month period (Jan- March 2025) in Ocala, FL. Prior to booking the reservation, we communicated on the VRBO platform with the property owner multiple times about the property details. It was never once disclosed that there would be a property manager living on site full time, on the same property. My daughter and I went to check in to Casa Mirabella and were startled by a woman who aggressively approached us as we were exploring the property. She introduced herself as the property caretaker, who lives on site full time (and has for several years) to monitor the property and renters, collect trash & mail, and care for the horses on the property. The description of this home did not disclose an on-site, full-time property manager or a 2nd home on the same property. Further, the owner did not disclose this information in our multiple conversations on the VRBO platform prior to or after booking. VRBO's current national advertising campaign, claims that VRBO will NEVER rent a property that has a property manager living on site. VRBO specifically claims in their ads: you will have your property all to yourself, you will never have a property manager show up to a seat at the table (or in the hot tub...movie night...etc). We first tried to settle this misrepresentation directly with the owner of Casa Mirabella, per VRBO's policy. The owner denied that anyone shared the property. She told us to take it up with VRBO. When we contacted VRBO, they suggested that we go to the property and video the caretaker and property as they wanted us to submit video evidence. We had already informed VRBO that this property is in a very rural area with no cell service, and the property manager was aggressive in her approach to me and my daughter. Still, VRBO would not do anything to rectify the situation without us going back to the property and submitting videos of the caretaker on site. Following VRBO’s direction, we went to the property several times over two months attempting to get videos, but they were not to VRBO’s satisfaction because we were not directly confronting the property manager. We expressed to VRBO that my daughter and I were too afraid as the property manager aggressively approached us on her golf cart twice when we drove by to get videos and the property is in a very rural area with no cell coverage, which made us more nervous if things went bad. We expressed our fear to VRBO multiple times, and still, they insisted that we must go to the property and video the manager on site if we wanted a refund. My boyfriend flew to Ocala so that he could go with me to get the video since VRBO was repeatedly asking me to put myself in an uncomfortable and unsafe situation. Together, Mike and I drove to Casa Mirabella, and were able to video the property and the caretaker per VRBO's request. We submitted 4 unique videos + audio of the property, property manager and property owner via phone, each displaying the proximity of the both homes on the same property within the same gate. The videos recorded several minutes of audio between the property manager, property owner and my boyfriend, which clearly identifies the woman (property manager) living on site full time for many years. These videos were submitted to our rep at VRBO and after viewing none of the videos, they denied our claim for refund. VRBO is not only falsely advertising, they insisted that we put ourselves in a very uncomfortable, possibly dangerous situation. Despite submitting undeniable evidence at VRBO’s request, VRBO denied our claim for refund. We are unbelievably disappointed and shocked over how VRBO has responded to our situation. NEVER RENT THROUGH VRBO and NEVER Rent Casa Mirabella in Ocala, FL.

Robbed by Expedia. I paid €2446 for a booking, Expedia cancelled my booking 5 days before departure (without warning) and (after battling) reimbursed me €1580. Therefore, Expedia has robbed me of €866 in taxes and fees. Not to mention my holiday. If anyone is looking to make a quick buck, do what Expedia does: sell a product you don't have, cancel and keep the ‘taxes and fees’. My booking number N. 72879516128882

Unfortunately, we have only wasted time and money, and it seems that your team has no knowledge of videography. Most of the videos have been rejected, while three months ago, all of these video styles were approved. This behavior is unprofessional because if our work was bad, none of the videos should have been approved in the first place. Now, all the videos are being removed for a ridiculous reason. This is truly embarrassing! Someone who doesn't even know how to operate a camera is sitting behind a computer, rejecting video after video that we spent time and money on for a trivial reason! This is really shameful, and we will definitely no longer create videos for you. We will sell all these videos on video selling platforms and earn dozens of times more—$150 per download. This has been one of the worst collaborations with third-party companies, and it seems like a child completed your review team and is making the decisions, as if they are trying to pay for the videos out of their own pocket. About three months ago, you approved all videos of this style that we created, but now you are rejecting all of them. This policy change has caused us to lose over $8,000 because we decided to continue producing videos based on your previous approvals. If our videos had been rejected from the start, we would never have invested time and resources into making them for you. This is truly an unprofessional approach from your side. You do not even show respect to those who were among the first creators making videos for your platform. Now, you reject all our videos with a reason that is clearly not the real reason—because you changed your goals. We have lost more than we earned, and this unprofessional behavior from your side has led to this situation. We will mention this in all our reviews because your review team does not even show the slightest respect to provide a proper explanation for the rejections. Instead, they keep rejecting the videos one after another, even though these same videos were being approved just two months ago. We regret working with you, and we are also deeply sorry for our team, whose hard work and efforts went unrewarded.

I have just attempted to book a hotel through Global Hotel Card (Expedia) and found two problems. Firstly, the cost of the room is slightly higher than the hotel website, not by much. However, the total was £78.00 more due to taxes added on at the payment page, taxes that do not apply in the UK. The hotel is in Edinburgh , Scotland and I live in the UK which obviously includes Scotland. In this country the hotel rooms include any taxes when quoted (as on the Expedia website), but as Expedia are involved with Global Hotel Card, Expedia should be aware of the additional taxes of approximately 20% applied in my view illegally for UK users. Update - I have contacted the company by email and received a lack lustre response. I have asked again for clarification as to why they charge taxes and fees not applicable in this country and as yet I have not had a response.