Expedia GroupReviews of expediagroup.com

Brought a contract that was confirmed through Expedia to rent a car for $44.32 from Hertz. They then ignored the contract and charged me $46.64. Car was returned with full tank of gas and no damage whatsoever. No way to get in touch with anyone in Expedia. Expedia is useless and not worth the small savings. Dishonest fraudulent Contracting.

After cancelling our accommodation 2 weeks before our trip, Expedia (Vrbo) didn’t offer an alternative accommodation on any of their sites, which either match our requirements or met their own Verbocare criteria, however, the cancelled property was put back on their site at 3x the cost, is this legal?

@Expedia sold me a cancellation insurance during checkout for my hotel booking. I purchased it in good faith. Only after canceling due to medical reasons I learned the insurance is valid only for US residents — and I live in Argentina. Expedia admits products should match each customer’s residency, yet keeps sending me to an insurer that CANNOT cover me. This is mis-selling of insurance. I just want a fair refund for a product I was never eligible for. Itinerary 72066696863316. Still waiting for proper assistance.

Expedia Group is horrible. Do not use Expedia, Cheap Tickets, etc. for any of your bookings. When they book you a horrible itinerary and you miss your short turn around flight you will be out high last minute ticket prices for a ticket you already purchased. They DO NOT give refunds. They get them from the airline. If your delay is air traffic control related, no one is responsible for your loss except you. Never use Expedia or their other name brands for Expedia Group. You will be sorry in the end and paying out of pocket.

Despite having two "confirmed" airline tickets ( and accommodation reservation ) which were fully paid for just before my departure Expedia informed me I did not have a confirmed airline reservations and likely would not be able to get a seats on the plane. I was told I would have to make an additional payment ( the same amount as a third ticket) in order to travel. I made the payment and received the exact same confirmation code and seats that I was originally assigned. The explanations were varied and ludicrous and I have been stonewalled by Expedia in attempting to resolve this including through the BBB

"I'm writing to express my disappointment and concern about my recent stay at The Pearl Resort in Pacific Harbour, Fiji (19th-21st Sept). I booked a family room with an ocean view, but unfortunately, I was bitten by bedbugs every morning, which left me with hives. Even after returning home, I'm still experiencing itchiness and inflammation. I hope the resort takes immediate action to inspect and improve their mattress and bedding quality. When I reported the issue to the duty manager, she didn’t bother to apologized however, mentioned they would ask house keeping staff. I look forward to seeing some changes or a health environmental inspection by the Ministry of Health and Environment.

I’ve been working in the travel and events industry for years, and my experience with the Expedia Group Affiliate Service has been one of the most frustrating I’ve ever had. For a single client booking, I had to go through three different reservations before finally securing availability. Despite this, the support team kept asking me again and again for new reference numbers, even after I provided the final client confirmation. Weeks of back-and-forth, wasted time, and in the end no proper resolution or payment. My client has already traveled, returned, and even purchased another trip from me in the meantime, yet I’m still being asked for irrelevant details. This is not professional. Affiliate partners work hard to deliver sales and satisfied customers, but in this case I feel I worked for nothing. Unfortunately, this experience has convinced me that I will never use Expedia Group Affiliate Service again.

Wish I could give zero stars. 1) 3 times in the last month, Expedia promoted a price on a flight. I completed the entire online booking process, and at the very end, Expedia says the price jumped 3x during my purchase. Scam. Bait and switch. They know that’s what I want to buy so they jack up the price and hope I’m in too deep to change my mind. 2) They promote low-price fares, but once you select them, everything is a new fee. Need a seat on your flight? Extra fee. Need to check a bag? Extra fee. Nothing that is disclosed is accurate. And if your plans change, Expedia does nothing to support its customers - they send you to the hotel or airlines you’re booked with. Experian adds zero value Experian is scam and will go bankrupt in 5 years. Or will be sued into oblivion.