ExpediaReviews of expedia.us

They recommended a dirty motel that ripped me off and charged me $100 extra. Expedia said they couldn't do anything. I'm a Gold Member and I've spent thousands with them but I'm deleting my account. Virtual chat agents are useless and won't escalate even if you demand it.

Whoever designed the response function for the Virtual agents need brain surgery and jail time. The responses are repetitive and does not even remind you of common sense. It makes you feel like the Virtual Agent is really an idiot. Once one finally get to a person, this person is just full of excuses that are not even by a stretch of imagination viable in the normal private industry. To spend a week to calculate a refund is absolute nonsense, and if this is the performance of the accountant, they should be fired. I may very well stop using Expedia since I do not have time for so much nonsense as I have experienced this time

Never booked anything through these parasites. Book directly with hotels and airlines and save yourself the pain !

Purchased trip cancellation Insurance, attempted to add a day. They charged me 103 bucks and the hotel/Hampton and Expedia refused to refund and help me add one day to my trip. I will never book with Expedia again.

I booked a flight and rental car on August 29, for a trip October. 9 through 13. Checked on Oct. 3, they said they had no record of my reservations. At their rep's suggestion, I promptly rebooked -- this time directly with the airline and with a different provider for the car. Shortly afterward, Expedia "found" my earlier reservations. They refused to refund the airfare, claiming that the airline viewed this as a voluntary cancellation and would only issue me a flight credit. One Expedia rep told me that I could submit a refund request to the airline and walked me through that. The airline still had the matter "in progress" more than 48 hours later, and Expedia's rep could only advise me to wait and see. I will, and in time possibly I will sue, but in any case I will never use Expedia again. WEASELS!

Expedia did not tell us that we needed to have new Visa clearance before our flight, They simply took our money. When we went to check-in, we could not get on the plane. Due to Expedia not telling us about the new requirements they said," oh, we needed to contact the embassy". Never again . Lost our $

I went out of town and I didn’t have no where to stay at the time so I booked a room thru this app Expedia for the 9/10 of August the day on the 9th on the calendar it showed up as the 9th then when I paid for it it booked it for the 10/11 which I needed for the 9th then I canceled it right away cause it wasn’t for the day I arrived which was the 9th they had the nerve to tell me after I paid the protective plan I had to cancel within 24 hrs of my stay which I cancelled it in 15 min after reviewing my booking I card them and they told me I had to pay 99 dollars to get my whole refund back then it say your call is being recorded then I told him I wanted to speak to someone over him he then hung up in my face I called back another sell rep said the same thing my room which was 207 but why do I have to pay for my money to be refunded if I canceled it 15 min after. These people should be sued cause they are taking peoples hard earn money

Expedia ripped us off for $188 , we had booked a room for 4 nights in August in South Dakota almost a year in advance. We decided we were only going to stay 3 nights, not 4 …. Within the timeframe to make changes, we called Expedia and told them to remove 1 night. When we got to the hotel, the clerk said you only have two nights and the cost for 2 nights was 398.58 ….and the extra night would be $188.93 , that made our total stay $587.51. The original booking for 4 nights was a total $549.00 for 4 nights, we ended up paying $587.51 for 3 night’s. We called Expedia and they said go ahead and pay and we will refund the last night cost . They even gave us a case number and said we would be refunded. We never heard back from them. After we got home from our trip , we called and ask where our refund was and no one knew what we were talking about. Promised to call back and never did .Expedia is definitely a scam organization. DO NOT USE EXPEDIA ! There are plenty of trip management companies that operate with honesty, NOT EXPEDIA …. DO NOT LET THEM RIP YOU OFF.