ExoticsnacksReviews of exoticsnacks.com

Response from ExoticsnacksDec 21, 2023

We're deeply sorry for the inconvenience you've experienced with your recent order. We understand the frustration of receiving a notice about out-of-stock items, and we want to clarify that we try our best to monitor inventory. Unfortunately, due to the high order volume and an influx of orders, miscounts may occur. As soon as we discovered the product was out of stock, a refund email was sent out immediately. We sincerely apologize for any inconvenience this may have caused. If there's anything else we can do to make things right or if you have further concerns, please reach out. Your satisfaction is important to us.

Response from ExoticsnacksDec 12, 2023

Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience caused by the damaged drink in your order. We want to assure you that a resolution was provided upon your first contact with us. A replacement package has been dispatched, and we appreciate your understanding in this matter. While we take full responsibility for the condition of our products until they are handed over to the carrier, damages occasionally occur due to mishandling during transit. Unfortunately, we have no control over damages once the product is in the carrier's possession. We highly advise customers who receive damaged products to contact us immediately for a swift resolution. Your satisfaction is our priority, and we hope the replacement package reaches you in perfect condition. If you have any further concerns or questions, please don't hesitate to reach out to us.

Response from ExoticsnacksNov 15, 2023

Thank you for your recent purchase. We appreciate your feedback and apologize for any inconvenience you experienced with your order. We would like to clarify that, upon reviewing your communication about missing items, we promptly provided a resolution by refunding the money for the missing items. We understand your preference for the items themselves, and we regret any disappointment caused. Regarding the expired items, we want to acknowledge your concern. Asia Products are often labeled with manufacturing dates instead of expiration dates, and we want to ensure you that the products are safe to consume within their recommended freshness period. We value your feedback and will use it to enhance our customer service and order experience. If you have any further questions or concerns, please feel free to reach out to us.

Response from ExoticsnacksOct 18, 2023

Thank you for your order, and we're truly sorry to hear about your disappointing experience with the crushed and unsealed chips. We deeply regret that this happened, and we understand your frustration. While we take extra precautions in packaging, occasional damage during transit can occur due to carrier handling. Once a package is shipped, it is out of our control, and we apologize for any inconvenience this may have caused. Upon reviewing your case, a resolution has been offered, and a full refund has been issued for the damaged item. We appreciate your feedback and will continue to improve our services.

Response from ExoticsnacksAug 19, 2023

We apologize for the inconvenience you faced with the wrong address on your package and subsequent refund delay. When a package is returned due to an insufficient address, the carrier's processing time for the return can take 2-4 weeks. Once received, we will promptly refund the product cost (excluding shipping). For future reference, if you anticipate address issues, feel free to reach out beforehand, as monitoring tracking information is the buyer's responsibility. We appreciate your understanding.

Response from ExoticsnacksAug 5, 2023

Dear Wann Spivey, Thank you for reaching out to us and sharing your concerns. We apologize for any confusion that may have arisen. We want to clarify that the free shipping option you won and selected is indeed a fantastic reward. However, please note that our free shipping rewards are processed and shipped with the standard carrier transit time of 3-5 business days. Offering FREE Next Day Air shipping, which typically costs $90-100+, for a $15 order would be financially unsustainable for our business. We want to assure you that we take customer inquiries seriously. We received your message through our live-chat on 7/31/2023 and responded within 24 hours. We have not received any additional response from you since then. We can assure you that your order was received on 7/31/2023, processed on 8/1/2023, and promptly shipped. The carrier typically takes 24-48 hours to update tracking information, and we're glad to see that the first scan into the carrier tracking data was updated on 8/3/2023. Our team is dedicated to providing excellent service, and we value your satisfaction. Should you have any further questions or concerns, please don't hesitate to reach out to us directly. We are here to help. Thank you for choosing Exotic Snacks Company, and we hope you enjoy your order once it arrives.

Response from ExoticsnacksJun 1, 2023

Dear Jaden, Thank you for bringing your concerns to our attention, and we apologize for any inconvenience you experienced. We understand that you placed your order on 5/17 and it was fulfilled on 5/19, falling within our standard 2-day processing time. The estimated delivery timeframe of 5/25 was presented to you at the time of purchase. But no guarantees as these dates are all estimated by the carrier. We want to assure you that we take customer satisfaction seriously, and we did receive your messages regarding the status of your package. Our team promptly responded to your inquiries, providing as much information as possible throughout the process. Please note that once a package is in the hands of the carrier, transit delays can occur, which are beyond our control. Given the upcoming Memorial Holiday, delays were more likely to happen. However, we are pleased to inform you that your package was successfully delivered on 5/30. We appreciate your understanding and patience during this time. Should you have any further questions or concerns, please don't hesitate to reach out to our customer support team. Your satisfaction is important to us, and we strive to provide the best service possible. Thank you for your trust and support. Best regards,

Response from ExoticsnacksApr 7, 2023

Dear Destiny, Thank you for your review and we apologize for any inconvenience caused. We understand your frustration with the shipping delay and we would like to clarify a few things. Your order was placed on 3/24 after business hours on a Friday. As we do not process any orders on the weekends, your order was processed and shipped on the following Monday, which was 3/27. Please note that our free shipping option includes standard shipping, which typically takes 5-7 business days for delivery. We also want to mention that an email notification was sent to you on 3/27 with the tracking information for your package. It is the customer's sole responsibility to monitor the tracking information for updates. Upon delivery on 4/4, another email was generated and sent to you, informing you of the delivery. We understand that the carrier's delayed updates to the tracking information caused confusion for you. Please note that carrier delays are out of our control. In most cases, we have seen with UPS that status is only updated once in their sorting facility and finalized data is updated upon delivery date. We are sorry that you did not receive your package in time for your trip. According to our records, your package was delivered on 4/4, which falls within the standard delivery time frame for our free shipping option. We hope that this clarifies any confusion and we would like to extend our apologies for any inconvenience caused. We value your business and we would like to offer you a discount on your next purchase as a gesture of goodwill. Please feel free to reach out to us if you have any further concerns. Best regards,