Exoticsnacks Reviews | Read Customer Reviews of exoticsnacks.com

Exoticsnacks Reviews | Read Customer Reviews of exoticsnacks.com

Exoticsnacks reviews

Showing 22 reviews with 3 stars · Clear filters

Matthew C.
May 10, 2024
Pretty cool site!
I ordered some Pepsi twist for my mom for Mother’s Day. It’s really cool that I’m able to import these. They were her favorite soda back in the day. But they discontinued it in North America. The only downside is they arrived flat. Most likely this happened from movement during shipping. I don’t think this is anything exotic snacks did. I don’t recommend ordering carbonated products online in general, especially imported. Overall I will definitely be buying from them in the future! Very cool site.
Response from ExoticsnacksJun 7, 2024
Thank you for your feedback and the 3-star review! We’re glad you enjoyed the site and were able to find your mom’s favorite soda. We’re sorry to hear the Pepsi Twist arrived flat and appreciate your understanding that shipping can sometimes affect carbonated products. We look forward to serving you again in the future!
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Chris
Apr 16, 2024
One of the cans were busted
One of the cans were busted. Package did come on time however, and the soda was great. Will probably order again from Exoticsnacks.
Response from ExoticsnacksApr 20, 2024
We're sorry to hear about the issue with the damaged can in your order. Unfortunately, sometimes packages can experience mishandling during transit with the shipping carriers. We're glad to hear that the rest of your order arrived on time and that you enjoyed the soda. If you decide to order from us again in the future, please don't hesitate to reach out if you encounter any further issues.
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Walter C.
Mar 21, 2024
Some of my snack were expired and my…
Some of my snack were expired and my drinks
Response from ExoticsnacksApr 12, 2024
We're sorry to hear about your experience. Regarding the expiration dates, many items manufactured overseas are labeled with production dates rather than traditional expiration dates, which can sometimes cause confusion. We apologize for any inconvenience this may have caused and appreciate your understanding. If you have any further concerns or need assistance, please don't hesitate to reach out to us.
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Bishaar S.
Mar 3, 2024
Good but not great
My order came on the expected date but I was missing an item and another item was melted along with one of the sodas being flat
Response from ExoticsnacksMar 10, 2024
We're sorry to hear about the issues you encountered with your order. It's important to us that every order meets your expectations. Regarding the missing item, we apologize for the oversight and any inconvenience it may have caused. As for the melted item and flat soda, we understand how disappointing that can be. Please reach out to us at [email protected] with your order details so we can investigate further and make things right for you. We appreciate your feedback and the opportunity to improve.
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AG
Jan 6, 2024
Wish I got everything I ordered
I like the site would’ve liked it better if I would’ve gotten my full order one item was refunded I’m good with that but another item was never even delivered items a plus business cab use some help
Response from ExoticsnacksJan 24, 2024
We appreciate your feedback and apologize for any inconvenience caused by the missing item. We strive to provide the best service possible, and we understand the importance of receiving your full order. Please feel free to reach out to our customer service team at [customer service email] to discuss the missing item, and we'll do our best to assist you. Your satisfaction is our priority, and we value your business. Thank you for choosing us, and we hope to have the opportunity to serve you better in the future.
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Leandra
Dec 31, 2023
I did receive my order extra early…
I did receive my order extra early which was a plus but for 50 bucks I only received 7 items ! I was very disappointed with that part . I got the gold package and the top item that I did enjoy was the skittles and the kids liked the chips . My experience was okay but I think for my next one I will visit Amazon to get an international food package they have way more and a cheaper price. But thank you Exoctix snack
Response from ExoticsnacksJan 24, 2024
Thank you for your feedback, and we're glad to hear that your order arrived early. We apologize for any disappointment regarding the quantity of items in the Gold package. Your satisfaction is important to us, and we appreciate your understanding. If you have any specific preferences or requests for your next order, please let us know, and we'll do our best to tailor it to your liking. We hope to have the opportunity to serve you again and provide a more satisfying experience. If you have further concerns, please feel free to reach out to us. Thank you for choosing Exotic Snacks.
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Tyler C.
Dec 20, 2023
good but
Never was informed on why one item was refunded, so communication is bad but I do get my items within a week so still very good
Response from ExoticsnacksDec 21, 2023
Thank you for your feedback, and we appreciate your understanding regarding the refunded item. We apologize if there was any confusion, and we want to clarify that an email notification was sent out when the refund was issued for the out-of-stock item. Occasionally, inventory errors can occur, and we sincerely apologize for any inconvenience this may have caused. Your satisfaction is important to us, and we're committed to improving our communication. If you have any further questions or concerns, please feel free to reach out. Thank you for choosing us, and we look forward to serving you again.
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Ryan
Dec 15, 2023
Pricey, may not be worth it
Took 9 days to receive which was unaware when buying, but thats ok just wish it was visible when purchasing. Very pricey for the size of the items received (small bags, low quantity per bag), so its a fun novelty and nothing wrong w the items themselves but expected larger quantities for the price, and expensive so if you have the $$ its a lot of fun but otherwise its not worth it.
Response from ExoticsnacksDec 21, 2023
We appreciate your detailed feedback, and we want to address your concerns. Your order, placed on 12/3 (Sunday), was processed within our standard 1-2 business days and shipped on 12/5. Since this order qualified for Free Shipping, it aligns with carriers' standard transit times, usually taking 4-7 business days, depending on location. We understand your expectations regarding the quantity and pricing, and we apologize if it fell short. To provide transparency, we indicate the weight of each product on our product listings. Your insights are valuable, and we'll consider them for future improvements. If you have any further questions or if there's anything else you'd like to discuss, feel free to reach out. We appreciate your understanding and thank you for your feedback.
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