John W.
froze exchange for no reason
froze my exchange for quote on quote "aml" and support has not replied in a week. i sent clear evidence that i wasn't money laundering, no other exchange has rejected money from the address i sent the funds from, sent clear transaction hash proof that the money was from the hyperliquid airdrop which everybody knows about but was completely ignored by support. over a week with no reply, asked to continue the conversation over email and didn't even respond, money is 100% clean but still exchange refuse to even take a look on verifying the source of funds as I have stated, and continues to hold my money hostage.
Response from goexme.ioDec 11, 2024
Dear John, We sincerely apologize for the inconvenience this situation has caused. Please rest assured that we strictly adhere to our AML policy to ensure the security of our service and our clients. On rare occasions, certain transactions may require additional verification, particularly if we receive information that prompts a closer review. Unfortunately, we did not receive your emails earlier due to a technical issue with the mail server on your side, which prevented your messages from reaching us. We deeply regret the delay this caused and appreciate your understanding. We can confirm that your case is now being actively reviewed by our dedicated team, and we are closely monitoring the progress. All updates will be shared with you directly through our official communication channels. Thank you for your patience and cooperation. We are committed to resolving this matter as quickly as possible. If you have any further questions or concerns, don’t hesitate to contact us. Best regards, GoExme