Bruce F.
I ordered a product and immediately…
I ordered a product and immediately cancelled within a few days, then my american express was charged monthly beginning in November 2024 through July 2024. I contacted the merchant and requested a refund. They gave me the run around so I called American Express and advised of what happened that I did not notice the charges on my statement until my July statement and American Express was able to issue 4 months of credit charge backs. After numerous communications with the merchant and american express, the merchant provided only (4) monthly credits indicating that american express issued the credits so that cannot issue further credit. Having received the 4 credits from the merchant, American Express then reversed the charge backs and advised that the remaining credit have to be worked out with the merchant. The merchant will not issue further credits advising to work it out with american express. These charges were fraudulent and unauthorized as the initial order was cancelled and acknowledged as being cancelled by the merchant.



