ExecuCarReviews of execucar.com

I paid for a meet and greet at the baggage claim. No driver to be found. He was 45 minutes late. We were picked up outside. Called the dispatcher and he said it was due to traffic. Really? Traffic in NYC? The driver said it wasn’t traffic. It was because the original driver canceled. This is the by far the worst car service I have experienced. I paid for a service that I did not receive. Very frustrating to say the least.

No warning - no car showed. I was lucky to be able to quickly change plans and drive to the Airport. Once there and checked in it was impossible to get an answer. DO NOT USE THIS COMPANY.

Never ever trust this company or Super Shuttle Tampa. They left my family including 3 kids stranded at Tampa airport on January 2nd. When I called to find out where our driver was, customer service told me they no longer offer car service in Tampa and my reservation was cancelled. Since when?! They are still advertising on Google and I never received the cancellation email they claim to have sent on New Year's Eve. Because sending an email on a holiday with no follow up is a great way to run a business. These people are a scam. Do not give them any sort of payment information.

We booked our car 2 weeks out, before our trip. Got picked up to go to the airport, but then when we got back we were told our car was CANCELLED! Cancelled. On Christmas Eve. At Los Angeles Airport. The lady who initially answered was rude, didn’t seem to give a sh%# at all. Told me “you canceled it”. I did NOT cancel my ride that would take me to my house an hour and a half-3 hours away, depending on traffic. I will admit I called her a Profanity, I am so unbelievably mad. It wasn’t right of me To do that, but this company left two people stranded at LAX with ZERO notice on Christmas Eve. I called back immediately, the lady hung up on my husband and said she didn’t “appreciate being cursed at.” Kept calling. Call was hung up on twice before I finally was sent to the overall reservation department. This woman was much friendlier. She Ended up telling the EXECUCAR CANCELLED OUR CAR BECAUSE THEY DIDN’T HAVE ENOUGH CARS YESTERDAY! YESTERDAY! I did NOT get any sort of notification about this cancelation! NOTHING! Thank God for Uber.

I booked 2 months in advance, When I found out plane delayed I called them to notify. They told me not to worry. The driver checked the flight. When we landed at lax no driver. Called I was on hold for 20 minutes. Dispatcher asked my name put me on hold another 10 minutes. Then gentleman said our plane was ontime driver took another lift. He was wrong knew it. Here are 2 70 year old ladies at lax 8:00 pm. no umber or lift app. Which is needed for a ride. Did they care NO. I wished I would of looked at reviews Im out 90 Dollars. They will not contact me about refund.

I wish I'd read the reviews. Pre-ordered and stupidly paid for a black town car pick up from JFK to my hotel. Driver called on an unlisted number so I wasn't able to call them back that I was waiting outside where they had requested I met them. Over 45 mins and no show, I had to get a taxi to my hotel room. Emailed them immediately requesting a refund and got a text message they were ready to collect me? This was 3hrs after the requested time. Avoid this company! After reading other reviews I'm doubtful I will receive my refund.

My husband and I booked and paid for a Sudan through Execucar before leaving the uk. The morning we were leaving Sanfrancisco for a flight to New York we received a text 30 minutes before pickup cancelling the car. We have been trying for Four weeks trying to get our money back. Sent several emails and they have not responded. DO NOT USE THIS COMPANY. Only wish I had read the reviews before I booked.

We booked a transfer on August 5 to go to JFK with 5 people, 4 suitcases and 2 duffle bags. The car which was sent to us could only sit 4 and could not hold the bags. We could not reach anybody as their office was still closed and the driver had no solution to offer. Since we had paid in advance, we had to call for a Uber and go with the 2 cars to the airport. We called the Execucar company several times to get a refund and left several messages but were never called back. We unfortunately didn't look at the reviews before booking. Most of the reviews are very bad and they seem to make their business in ripping off customers. Just avoid these gangsters who hopefully will go bankrupt at some point. Uber to the airport is more reliable and less expensive