Exclusive FurnitureReviews of exclusivefurniture.com

Had my wife go in to try and find a recliner i could use (former firefighter and disabled - so finding a chair to deal with my spinal issues is critical). the salesman was helpful and nice. that is about as much as we can say positive about the experience. we got the chair delivered, and immediately notice that the controls are not working as intended. the 'stand' button works only intermittently, and the foot down button does not work at all - it works the 'stand' function. we contact them immediately... upset. they apologize and ask what we want to do. if its faulty brand new... im not wanting to gamble on another if its this level of craftsmanship... so they tell us they will exchange it. through a TON of pain i decide to go up there to test them myself as i dont want to risk this further. we pick out one, then they go to do the paperwork... at which point they tell us there will be a 25% restocking fee. we are not paying restocking fees on a defective product. they wont budge at all... claiming its a more expensive chair... that there is a $800 difference (the two chairs are within $50 of each other in price on their website)... and finally after we tell them we DO NOT CARE what needs to happen - we just need what we paid for or a refund, and even that we are willing to pay an extra $150-200 just to be done and over with this ordeal ... they tell us they cant do anything and want us to pay an extra $600 for a working chair. we had to issue a credit card chargeback. worst experience ever. DO NOT SPEND YOUR MONEY WITH THIS COMPANY.

On Aug. 28th I went into the store to purchase a bedroom set. I needed it that day in which I was told they could deliver that same day. I was told that the delivery driver would bring my folder for the furniture and my invoice would be mailed to me which I had no problem with since i purchased with a credit card. That day I received a text message with a picture of my invoice that I could not read. The delivery came later that day and I had a clear path for the delivery thru my garage door. They brought part of the order in and then the driver tells me he had to go thru the front door because the furniture would not fit thru the garage door. I informed him 4 times that I had just had my wooden floors cleaned and waxed, He stated he had to go thru that door to finish the delivery. I asked him to put down two blankets down on the path he would be using, which was on the wooden floors. When I wasn't looking, he covered the tile in the entry way only with one blanket folded up and walked on my wooden floors anyway and tracked them up with no concern at all. When I saw the tracks on the floor asked him why didn't bring two blankets like I asked him to do and cover my floors that I stressed to him 4 times. The driver stated that " ah man you can have them cleaned again and then laughed" once he finished and wanted me to sign for the delivery i asked him for my folder and invoice and was told he didn't have it. I had him call his boss at the warehouse and was told that could have put shoe covers on and blankets down which he did neither. He also left the headboard on the bed loose, and it rocked back and forth, I had to tighten up myself. I contacted Christian who said he was the manager at the store, and he told me he would look into it and to take pictures of my floors and video of the bed and send them to him, which I did. I informed him that i didn't get my invoice or folder on my purchase. I waited three weeks and called the store again and spoke with John who said he was a manager as well. John who seemed to be very unconcerned and very unprofessional asked me what did I want him to do? He was very very unprofessional and he addressed me several times " Bro come on Bro, how can I make you happy Bro" I told him that I was a customer and not his Bro and to address me by my last name. At the end of the day, he said he would speak to his corporate office. He also asked me several times not to write a review and offered me $100 dollars if I come back into the store. Till this day I have no invoice, no folder on my furniture and have not heard back from anyone about my issue. I will never buy from Exclusive Furniture again!!!!!

I am extremely disappointed with my recent delivery experience from Exclusive Furniture at 10:35 PM. As a customer, I felt unsafe and extremely inconvenienced. My furniture delivery was scheduled between 2:30 p.m. and 7:30 p.m. I confirmed the delivery as requested and remained available during the entire delivery window. When the delivery had not arrived by 7:25 p.m., I called the store and was told the driver was running behind and would arrive within approximately 30 minutes. After waiting even longer with no communication, I attempted to call back only to find the store had already closed. What made this experience even worse was that I ultimately received a phone call around 10:15 p.m., and the delivery team did not arrive at my home until approximately 10:35 p.m., remaining there until around 11:35 p.m. Receiving a furniture delivery that late at night was unacceptable. I was never informed that the delivery would occur so late, nor was I given the opportunity to reschedule. As a customer, I felt unsafe and extremely inconvenienced. After the delivery window expired, I emailed customer service detailing the situation and also left a voicemail at the store location. Rather than addressing my concerns, acknowledging the delayed delivery, or providing an explanation, I received a text message the next day simply asking whether I was happy with my furniture. There was no reference to my email, no response to the issues I raised, and no effort to resolve the situation or make things right. While the furniture itself is fine, customer service is about more than the product. It is about communication, accountability, and respect for your customers' time and safety. Unfortunately, I experienced none of those things. I expected a sincere apology, an explanation, and some acknowledgment of how poorly this delivery was handled. Instead, my concerns were largely ignored. Because of the lack of communication, the late-night delivery, and the inadequate response from customer service, I cannot recommend Exclusive Furniture based on my experience.

Please DO NOT do business with Exclusive Furniture. I was offered free delivery, but when the delivery team arrived, the furniture would not fit through my front door. As a result, I canceled the order. I had already paid $216.50 out of pocket, which was the remaining balance after financing. After canceling, I was shocked to learn that the company refused to refund my money. They claimed that $204.00 had been applied toward delivery charges—even though no furniture was delivered or placed in my home. In my experience, this company has shown poor customer service and a lack of integrity in handling this situation. Customers deserve transparency, fairness, and a willingness to resolve issues when products cannot be delivered as promised. Please be aware and ask detailed questions about delivery policies before making a purchase.

I had a very frustrating experience with Exclusive Furniture due to their lack of communication and poor customer service. We were under the impression that our delivery was scheduled for tomorrow, and no one from their team reached out to tell us otherwise. We had to call ourselves just to confirm, only to find out the delivery wasn’t even happening as expected. To make matters worse, the representative we spoke with was rude and showed zero concern for our frustration or the inconvenience this caused. There was no effort to apologize, explain clearly, or help resolve the situation. When you’re making a significant purchase, you expect at least basic communication and professionalism—both of which were completely lacking here. Very disappointing experience. I would not recommend based on the customer service alone.

We had an appointment with seller to see a chair at the showroom in Hoofddorp on a Sunday. After an hour long drive they did not show up and did not respond to my calls and messages either. Untrustworthy.

If doing business with this company, make sure all promises are reduced to writing. Our experience in relining on salesman promises from Exclusive Furniture led to a running round and failure to fulfill. We require extra fabric material to make protective arm covers for our new chairs. We were promised but never received. There was an indication that it was shipped and on the same truck as the chairs, but it was not. We notified the salesperson and were told that they shipped separately, then told it was sent by the postal service. After waiting a few days and still not received, we were told the fabric had been discontinued. If discontinued, how did they make the chairs? I can only recommend, get everything in writing and do not rely on salesman promises.

This place was a joke, the sales person kept my wifes drivers license( accident)? hmm, then after all the back and fourths we ended up pulling the trigger and buying some furniture, delivery was down right HORRIBLE! was supposed to be at our house at 4 pm did not show up till midnight, after we removed all the old furniture we shampooed and mopped everything for the new furniture, and waited till midnight for the new, by the time they got there of course the dew set in so they tracked mud and sand throughout our entire home, was supposed to set up the surround sound for our new 5K living room suite, Didnt, left trash, foam stuffing, all over the place inside and out, didnt get to bed till 3 am, asked them to help get the old couch out they didnt, had to drive back to get wifes DL, (hour drive one way) thewhole thing was miserable, who delivers furniture at midnight? To boot the furniture is WAY over priced, never again.