ExclusivecoupleReviews of exclusivecouple.com

Ordered for Mother's day, it said it should arrive in time. It came 1 week late. Upon arrival, the print was already peeling off the hoodie. Its literally just ironed on. And the hood was stitched incorrectly so it can't fully be worn. They claim to have an "ironclad 100% satisfaction guarantee". The first thing they told me when I complained was the "warehouse guarantees the item is correct". I sent pictures. I could either return the item at my expense to China, or they offered me 5 dollars, less than 10% of original purchase price. I kept complaining, they offered me $12 after weeks of complaining and I took it because I was just over it. Now I'm out $60 and my wife didnt get her Mother's Day present. Absolute scamy terrible experience

These people are thieves. Seems to be a scam all the way through. I really wanted a sweater custom-made paid about 65 bucks for it and I still haven't received it. According to their tracking it was delivered May 17th and I still haven't seen anything. Plus it took over a month for them to tell me that it was being delivered. Their customer service sucks. There's no phone number to call. They're unreliable, complete scam

DO NOT ORDER FROM THIS PLACE!!! THEY ARE THIEF'S!!!! Did not reveive what I order due to a issue on their website and instead of offering to send me the correct order or a full refund they kept trying to compensate me for less than half of what I originally paid! So not only am I $63USD shorter I still haven't received the correct order even though I have emailed them multiple times. Absolutely disgusted!!! And when i wrote the same on their facebook page they deleted it and blocked me!!! Absolute scum!

Prix exorbitif pour un vulgaire transfer( impression thermocolle) De plus ils confondent tshirt manche longue avec sweatshirt Et pour finir se font passe pour une societe u.s mais sont en chine

Ordered a custom sweatshirt 9/19/2024 and I still have not received it, it was ordered and needed for a special event and did not arrive in time. Also when order was placed the tax for the item was not calculated in the order total and added after I clicked the order total. Very disappointed with this order and would not recommend anyone to place an order.

Fuming!!! After a month waiting, the hoodie finally arrived and I can’t accept it! The words are divided into syllables wrongly! I did ask to send me a mockup for approval first! They ignored it and bragged about the quality and best services instead! The quality of the hoodie is poor, sizing small and 3D puffed embroidery shown on their website looks so different to what I’ve got here! I could have a better quality in local store around the corner! Cheaper, faster without any issues! They did not fit a word Clothesline how supposed to for some strange reasons, so decided to divide it into “clothesl - ine” instead! Now? do not want to listen about any wrong doing and brushing me off theirs shoulder! Telling me that they immediately sent my pictures to the warehouse for verification and it is correct?! I am not going to wear it for many reasons! Quality of the hoodie and embroidery itself, size, and incorrectly divided word into syllables! I didn’t ask for any of that! Paid a fortune for such crap! I need my refund - you can keep it!

The worst experience ever, it’s been one month sense i’ve ordered the hoodies. I’ve even payed for express delivery. One month later it still hasn’t arrived. Don’t ever order anything from them, it think iv’e been scammed.