Excess Storage Reviews | Read Customer Reviews of excessstoragenc.com

Excess Storage Reviews | Read Customer Reviews of excessstoragenc.com

Excess Storage reviews

Showing 2 reviews with 3 stars · Clear filters

Robin
Jun 10, 2015
price?
I have a small storage space that started off at 58 Dollars. I have watched it move up to the 60 dollars and now, I had to pay a bill that was 75 dollars. I guess I'm paying for convenience or living near Knightdale. When asked ref: the bill seems high, she gave me a discount. But, could not explain why the bill went from 58 dollars to 70 dollars. Very Concerned.... Robin Brooks 261 unit Knightdale storage unit.
Response from Excess StorageJun 10, 2015
Hey Robin, thank you for choosing Excess Self Storage for your storage needs! We appreciate you taking time out to review our services as we strive to offer the best storage solutions in North Carolina. We do have rate increases from time to time per the lease agreement Condition 12 to which you agreed upon. If you had wanted a full explanation of the charges to your account I would've been more than happy to explain it in detail! Please call or email me back so that I can fully go over the details with you. I want to be proactive and appropriately address your concerns while providing an outstanding service and a safe, well-maintained facility and user-friendly website. Thank you again for your review!
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Scott
May 7, 2015
Price keeps going up!
Gets the job done, but have run into a few bumps along the way. If you want to pay via credit card, they charge a fee. Additionally, their online checkout is a little sketchy, and in bad need of an upgrade. The rent does keep going up. I can't help but feel it is because they have added some other new units, and perhaps they are extending that cost to their patrons. Regardless, it is still an acceptable storage unit, and beats most other places in location and accessibility to the units.
Response from Excess StorageMay 7, 2015
Hey Scott, Thank you for choosing Excess Self Storage for your storage needs! We appreciate you taking time out to review our services as we strive to offer the best storage solutions in North Carolina. Please email me directly at [email protected] and I will help you out with your concerns about our rent increase as well as options for avoiding the processing fee for credit/debit cards. We are also launching a new online check out process that I’m sure you’ll be happy with. I want to be proactive and appropriately address your concerns while providing an outstanding service and a safe, well- maintained facility and user-friendly website. Thank you again for your review!
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