Heather
Excellent communication
So far, everyone I've talked to has been wonderful and very helpful. We leave Minday for our trip so I hope the fantastic customer service continues.

Exceptional Villas is a luxury villa rental company, founded in 1992, specializing in luxury villas and tailor-made vacations.We believe an exceptional vacation is about more than a beautiful villa. It is about expert advice, personalized service and knowing that every detail is taken care of. Our Villa Specialists have first-hand knowledge of the villas and destinations they represent, allowing us to match each guest with the right property.What sets us apart: 3,800+ handpicked villas worldwide Personally inspected villas, visited by our Villa Specialists Destination experts with genuine first-hand knowledge Personalized service from your first enquiry through to your return home Complimentary concierge service, tailored to your individual needs Best Rate Guarantee across our villa collectionWe do not take a one-size-fits-all approach. We take the time to understand what matters to you and create a vacation around your requirements.Our attention to detail is what makes the difference. From finding the perfect villa to arranging private chefs, airport transfers, experiences and special celebrations, our team is here to make every part of your vacation effortless.Discover your next exceptional escape and view all our villas.
Exceptional Villas (exceptionalvillas.com) has 749 customer reviews on Five Star Index, with an average rating of 5.0 out of 5.
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Showing 732 reviews with 5 stars · Clear filters
Heather
So far, everyone I've talked to has been wonderful and very helpful. We leave Minday for our trip so I hope the fantastic customer service continues.
Bob D.
Paul and Julie were exceptional. Both were attentive and took care of all issues and answered any and all concerns we had prior to booking. Property was in nice shape but would expect nothing less from the Four Seasons. Would definitely look at renting a property from them again.
Response from Exceptional VillasJul 11, 2016
Hi Bob, Thank you so much for your kind review. We were both delighted to assist in the planning of your vacation and I am delighted you had such a great time. We look forward to hopefully welcoming you back again. Warm regards, Julie and Paul
Alain
Thanks for your exceptional service througout the whole process from choosing the island then villa then rental car.
Patrick and K.
Easy to communicate with via email, many services are offered, can't wait to begin our exceptional vacation!
Jen
We had the most amazing weekend away at Cliffside Cottage. The property is a beautiful open-air 5 bedroom villa with sweeping views and a big patio and pool area, however what set our experience apart was the lovely attentive staff who work there. From the pre-trip coordination with Noreen to the actual trip, we always felt like a priority and the staff really went above and beyond to make our visit special. There were tasteful touches all weekend such as fresh flower arrangements at each meal, Rafik concocting his tasty specialty cocktails for us, and the chef catering to our unique dietary needs (three vegetarians and a shellfish allergy do not make for an easy task when cooking for a group of nine all weekend but he still made top-quality delicious meals). Everyone was timely, kind, and professional and we would not have changed a thing all weekend. Definitely will book again at Cliffside Cottage next time I'm planning a trip for a group!
Response from Exceptional VillasJun 30, 2016
Hi Jen, Thank you so much for your lovely review on Cliffside cottage in Jamaica. We are so delighted you enjoyed your stay so much. Thank you for booking with Exceptional Villas and we look forward to hopefully welcoming you back again in the future. Warm regards, Emma and Noreen
Beth
Customer service has been wonderful.
Response from Exceptional VillasJun 27, 2016
Hi Beth, Thank you for your kind review. We are delighted you found us to be a professional company. We hope you have a great trip. Warm regards, Noreen and Emma
Ross
This was our first time using Exceptional Villas for a booking and everything was great. Booking the trip was smooth, questions were answered quickly, and they were very helpful with any additional special requests. Will definitely be using them in the future.
Response from Exceptional VillasJun 22, 2016
Hi Ross, Thank you for your review. We are delighted you enjoyed your trip to St Martin and we look forward to hopefully welcoming you back again in the future. Warm regards, Niamh and Julie
Chris
Staff was very courteous and knowledgeable. Questions and requests were answered within 24-48 hours. Would definitely recommend for a vacation to the BVI.
Response from Exceptional VillasJun 21, 2016
Hi Chris, Thank you so much for your lovely review. We were delighted to help you plan your trip. Warm regards, Sean and Noreen.