Caleb W.
This company is absolutely atrocious
This company is absolutely atrocious. From over promising what they will do to straight up ignoring emails and calls for 6 months, the customer service is horrendous. My book has been completed for over 6 months (had to pay outside service to complete it) and is only waiting to have the book published, but I can't get anyone to publish it at this company because they won't return my call. They had a google page that they took down because the reviews were so bad.
Response from Excel Book WritingJun 10, 2024
Dear Caleb Whisman, We appreciate your feedback and the opportunity to respond. While we regret that your experience has not met your expectations, we must address several points for clarity. Firstly, our records indicate that you have been in communication with our team since 2022. Throughout this period, we have consistently offered our expertise and guidance, which includes contributions from our seasoned experts and published authors. Unfortunately, progress has been hindered by a lack of cooperation on your part, specifically regarding missed calls and delayed feedback. This has significantly impacted our ability to expedite the completion and publication of your book. Despite our best efforts to accommodate your needs and timelines, the collaborative process requires timely responses and engagement, which have not been consistently met. Our commitment to quality and excellence remains unwavering, and we strive to deliver the best possible outcomes for all our clients. We hope to resolve this matter amicably and encourage you to engage with our team to move forward efficiently. Your satisfaction is important to us, and we are dedicated to ensuring the successful publication of your book.