EXcaliberPCReviews of excaliberpc.com

I was very interested in purchasing an open-box gaming laptop from EXcaliberPC, but I had a few important questions that needed to be answered before I felt comfortable making the purchase. I contacted the company and was given an email address to direct my questions to the store manager and RMA department. I sent an email with my questions and also submitted several questions through the “Ask Questions” section on the laptop’s sales page. After following up a couple of times, I was repeatedly told that the manager was out but would respond as soon as possible. Unfortunately, four days passed without receiving a single response to either my email or the questions I had submitted on the website. Eventually, the product page was taken down, presumably because the laptop had sold. As a result, I missed out on what could have been a great deal simply because I couldn't get answers to my questions before the item was gone. I understand that managers may be unavailable and that businesses can get busy. However, I believe four days is a reasonable amount of time to expect at least a response to legitimate pre-purchase questions, especially when dealing with an expensive gaming laptop and an open-box item where details about the condition and warranty can be particularly important. I am very disappointed and dismayed by this experience. Good customer service means more than offering attractive prices; it also means communicating with potential customers and helping them make informed purchasing decisions. Unfortunately, EXcaliberPC fell short in this regard, and the lack of communication cost me the opportunity to purchase a laptop I was genuinely interested in. Based on this experience, I am hesitant to consider EXcaliberPC for future purchases. I hope the company takes customer communication more seriously going forward.

I placed an order for a laptop, an MSI Raider A18HX. 5 hours later they sent me an email saying my payment was declined. I immediately contacted my credit card company and they told me the merchant voided the transaction, it was not declined. Further reading the original declined email, it does say "voided" in the body of the email - once. The subject of the message included my order number and "DECLINE:SECURE PAY ONLY." When I contacted Excaliber, I was told they want a wire transfer, payment through Paypal, Amazon Pay or Affirm. I was using a specific card due to the warranty and after-sales protections it has. What I was eventually told by " Steve the store manager for ExcaliberPC" was they don't want to take credit card payments directly, because and I quote from his email, "Recently the number of fraud has gone up a lot and with these stolen cards even if the cards get authorized there will be a dispute later and the credit card company will take back the money. The wost part is if we get too many chargeback then they can suspend our account so unless we can verify the customer and make sure they are the card holder we are looking to lose out on even more than the money." Okay, then don't accept the payment method and the order. I did NOT choose to return to ExcaliberPC to purchase the laptop, as I found the exact same laptop for $350USD cheaper at B&H Photo, who MSI lists as an authorized retailer. The only reason they are getting 2 stars is Steven was very kind and understanding, and even sent me an MSI swag box for my trouble, which I appreciated. Steven has an uphill battle to fight if this is how they do business though. I will not be buying anything from ExcaliberPC in the future.

I purchased 2 of their top of the line gaming PCs. The build quality was great. Packaging was great. Where they fall off a cliff is customer support. I called 6 times over 8 days leaving nice, calm yet pleading messages to call me back. I was stuck in the bios and couldn’t get the PC to boot. Left my number each time. No one ever called me back. No one responded to my emails. Short version - after you purchase something from them, you are on your own.

I have to back up these terrible reviews by Excalibur. I was ordering an extra cord for my MSI and they kept sending me more and more Security issues to resolve. I felt like my information was being farmed. I made the purchase with an American Express and a verified address. I wrote them back from the email that ordered it. I gave them the order number they requested and all the shipping details were confirmed, but they still wanted more personal information.. I ended up canceling because I wasn’t comfortable.

An empty box was delivered instead of a laptop I ordered. When trying to resolve the claim with the company they did not take any responsibility to resolve the situation other than to insinuate that either A: the FedEx driver or my doorman stole it, or B: someone I live with is playing a prank on me. I appreciate all the above people in my life and did not enjoy reading these emails. I'm not used to this kind of thing not getting resolved, hopefully my credit card company has my back.

My laptop has always run hot with the fans on high. It took me quite a while to realize it's because included an engineering sample CPU in my machine, which runs at full speed and ignores all attempts to limit the processor to what is needed. Since MSI never sells these directly, it means they switched the board out manually. They probably thought no one would ever notice and they could sell an old laptop chasis with higher-end specs using a sample they acquired cheaply, because they're not supposed to be sold in consumer products.

ExcaliberPC's customer support was amazing in helping me sort out errors I had with payment methods, with very short wait times and order support coming through almost immediately. I am very grateful for their help and assistance in ordering a new gaming laptop for my little brothers.

I bought a graphics card a while ago and it was shipped really quick to me.