examity.comReviews of examity.com

Worst customer service. The language barrier between proctor and test taker are atrocious.

This is the worst place to take exam I was having a technical difficulty from the start which was from their site . Tried to contact them their customer service made me wait like 2 hours and eventually i refreshed the page and everything was gone. Tried talking with them they were not even accepting the fault and made me waste my 10 $. And the worst thing is they didnt even refund it worst service ( don’t recommend)

I must express my disappointment with the recent scheduling process for my exam. Despite initially scheduling my exams for Saturday, April 20th, 2024, at 5:30 pm WAT, there was a discrepancy regarding the time, leading to confusion (showing 6:30pm in the examity portal). When attempting to commence the exam, I encountered connectivity issues and was ultimately marked as a "No show," despite my efforts to take the exam within the designated timeframe. Subsequently, after contacting the support they told me to reschedule another appointment and I rescheduled the exams for Monday, April 22nd, 2024, at 7:00 am WAT, only to be met with further inconsistencies between the portal display (8:00 am) and the confirmed appointment time (7:00 am). Despite seeking clarification from customer support, the situation remained unresolved but they told me that the exam is scheduled for 8:0am. This morning, I encountered technical difficulties preventing me from accessing the exams, despite my persistent attempts from approximately 6:45 am to 7:47 am WAT. Throughout this ordeal, I maintained regular communication with support, yet the issues persist. Contacting the support this morning, they told me that my exam was schedule for 7:00am and the worse thing that wrote me off was that they said they have no control over time zone... can you imagine!. This experience has been immensely frustrating and has greatly impacted my confidence in the scheduling exams. I sincerely hope for a swift resolution to prevent similar occurrences in the future. This is an experience you wouldn't want even your enemy to experience. Please Examity resolve this issue to end the frustration of student, I feel you can do better if you take this review as constructive criticism to improve your services. Thank you.

Scheduled and paid for an exam, but the exam did not appear on my account. I contacted their customer support who continually told me the issue was "escalated to the concerned team". After 3 business days, the exam still wasn't scheduled on my account and no one could ever put me in contact with this "team" that was supposedly working on the issue. I will note that I've scheduled exams with Examity in the past and have always had the same issue where I've paid for the exam, but it never appears on my account. I always have to contact customer service and wait for someone to manually book the exam. It's ridiculous. Your entire business is proctoring exams, but your scheduling system doesn't even work and you appear to be putting zero effort into improving it since I'm having the same issues a year later. Except now, your customer support is even worse and no one at your company can figure out how to add an exam to someone's account after 3 days. Poor, poor, poor and I have recommended to Epic that they find an alternative proctoring solution that actually works.

Worst experience ever using a proctor. Probably a horrible idea to have people with strong accents trying to explain rules, especially when they don’t understand the rules themselves. Not able to help or explain anything then just disconnect you from the test.

very bad experience. I lose my 150$ exam without any reason. they are very stupid and procter are very arrogant and did not allow in exam.

I had an awful experience with examity. Well before my exam, I tested all my systems and made sure that my pop up blockers were turned off. I was not able to connect to a proctor, and the customer service for examity is extremely poor. They blamed everything on my end. At one point they wanted me to switch to Zoom to take my test, but at that point 45 minutes had gone by and I didn't have the time then to start my test and finish before work. I was told by the proctor that I would be able to reschedule my exam, but I in fact, was not able to reschedule. They would not let me. I asked for a refund and they said no, I asked for a credit to schedule another exam and they said no. I ended up making a complaint to the BBB and my credit card company to get a refund from this place. Would give zero stars if I could.

ExAmity is terrible. Do not do any testing with them. I've taken proctored tests through Pearson and Microsoft before. NEVER have I had this much trouble. I had 2 hours to take my exam. The proctor spent 31 MINUTES having me adjust my webcam. Literally, that is no exaggeration or joke. So I take my test, pass and everything. Two weeks later, I get a notice of Academic Authenticity Warning due to the proctor saying I was muted the whole time. I literally just didn't talk the entire time. This'll be interesting when we watch the video. Don't do business with this company.