EXACT Sciences CorporationReviews of exactsciences.com

Received a note from my VPN provider that my data was exposed on the dark web July 28, 2026. Name, date of birth, and address all leaked. This is sloppy security. Furthermore, there is no way to contact Exact Sciences (i.e. Cologuard) about this. There is a customer care number for medical issues, email addresses for investor relations, etc. but nothing regarding a way to contact the company itself regarding the data that I entrusted with them. Very disappointed.

Phone agents have given me misleading/false information about the test and two agents have refused to let me take the phone based survey in order to try to rectify the false information being provided. One agent even told me they would not connect me to the phone survey because it would reflect poorly on her personally. Bad job Exact Sciences! There is no way for a customer to point out that there in false information in the training or script for the phone agents and the agents fear reprisal rather than get rewarded for good information and customer service. Not a good business model. To top it off I'm still getting called every other day so now 3 agents have given me this same line with misinformation about the test. Pretty good confirmation that this misleading/false information is widely disseminated in the training for phone agents.

I'm only giving them 2 stars because I feel frustrated with this company because I'm not sure how I got into contact with this company, other than I saw an ad on Fb I believe and signed up to do a poop test at home . I didn't know whether my insurance would pay or not but thought hey might as well give it a try. So the test part was good just the way it was done and the bill afterwards is not . Anyways they sent me a test and I did it and sent it back . Well, I would have never done the test if I had known I would have to pay 681.00 ?? Since I was sent the test I assumed my insurance OKed it - I wouldn't have been sent the test right ? So now my credit is going to take a hit because I'm not going to pay this bill . Don't send out tests if insurance doesn't show it being covered . Because most people aren't going to pay cash for this when most insurances will . And mine would have it's just I had just been released from my insurance almost exactly at the same time as I ordered or got this test I guess ?? I had no idea that was the case , until I got this bill .