Bill
Old and defective products
Old and defective products. They want the customers to pay for returns even though the product is not good.
Response from East West SoukMar 8, 2026
Thank you for sharing your feedback. We’re truly sorry that our return policy did not meet your expectations. We take product quality concerns very seriously and we have reviewed your case in detail. Our records show that return procedures and shipping costs are communicated at the time of purchase, and we always aim to support our customers fairly within those guidelines. We strive to provide the best service possible while following clear company policies to ensure fairness and consistency for all customers. These guidelines help us treat every order equally and transparently. We genuinely appreciate your comments and will take them into consideration as we continue working to improve our customer experience.