EwinRacingReviews of ewinracing.com

I bought the [E-WIN Flash XL Series Ergonomic Computer Gaming Office Chair with Pillows-FLH-XL] using the AfterPay app, got the chair, didn't like it for a few reasons, put in a request to return the chair on the website, no answer, reached out to the person who contacted me about ordering it and gave me the tracking number originally, got an address and return acceptance thing, nearly cost 200 bucks to return it, no response or reply, had to reach again to get a reply, was told they would get me information on the chair that was returned since it does show that it arrived and received. So far no money refund or a response after 2 weeks of patiently waiting, sent another follow-up, awaiting a response, and figured I put out my experience with this company just so other people can be ready for this event if they do return anything to them.

I've never left a Trust Pilot review before, but the guidelines say to keep it factual and honest - so here we go: - May 2021: Purchased an Ewin heavy duty chair (said to hold up to 550lbs). Right after buying (less than 5 minutes after) realized I bought the wrong one. I meant to buy the one with the flat seat. Immediately emailed their customer support team since they do not have any customer support phone number or chat option. Figured they would get back to me within a few hours. Nobody ever got back to me - at all. So, I ordered a second chair (paid for both) to make sure it didn't go out of stock (was some Mother's Day sale they were running). Emailed them a second time about returning one. Both chairs shipped out on 5/11/2021 and they never once replied to my original inquiry. Frustrating, but I got my roommate to buy the other chair (they needed a new chair) so all was fine and I just figured whatever, they were probably busy due to Mother's Day sale. Got both chairs, set them up, both were great. Seemed heavy duty, comfortable, etc. All was good. - January 2022: My chair started failing. The seat part has a lever that controls forward and backwards tilt. I thought at first it was the gas lift, but it was something called the 'Frog Tray'. At the time. I was 100 lbs smaller than the top weight it advertised it held. At the same time, the other chair's frog lift started failing and the tilt to move the back of the chair was also failing, but neither had fully failed so we didn't warranty claim or anything at the time for the second chair. In any event, emailed on 1/7/2022. After many days of back and forth, Ewin advised they would send a replacement frog tray on 1/12/2022. Nothing ever arrived and I emailed them again on 1/26/2022. They advised it was being sent the following day. On 1/27/2022 they sent a tracking number and I received the frog tray a few days later. Installed, fully fixed the issue with the tilt. All was fine. - February, March, and April 2023: Frog tray on the same chair failed a second time. Since January of 2022 I had lost 65+ lbs so I weighed even less. Emailed Ewin for help on 2/13/2023. Never heard back. Checked 'Junk' email and I did see a 1 line reply saying to send a video sent on 2/13/2023. Not their fault as Gmail flagged it as Spam. Apologized to them and sent the video on 3/28/2023. They replied saying they couldn't clearly see the lever (?) and made it seem like it was my fault? The video clearly showed the lever in it and this message basically asked if I was sure it couldn't really be adjusted (*???*). Considering this is the second time this happened, I am sure I know how to adjust the tilt on the chair (also since I've had the chair at this point for going on 2 years - it is fully under warranty). I replied back to them immediately and sent a second video showing everything in even more detail on March 29, 2023. Today is April 11, 2023 and they have never replied to that email message thread. I reached out one final time and said the following: "Hello EWin Racing team, At this time since nobody has replied at this point for the last 7+ days, I am going to assume that the reason for this is you no longer wish to assist in this matter. Please reply to this email with the following: - Contact information of your Customer Experience Manager - Contact information of your Legal Team - Contact information of your Social Media Manager contact I'm at the point where I will be reaching out to the Better Business Bureau for guidance on how to proceed as well." (note - I did open a case with BBB). There was more to the email, but in respect of Trust Pilot's terms, I am not including it. In simple terms it calls out that the advertised weight limit is 550lbs but I weigh nearly 175lbs less than this and my roommate weighs 250+lbs less than this. His chair is fully broken at this point (the frog tray and the back of the chair). I explained they need to reach back out and stop ignoring me. I had an idea that perhaps the message string itself was too large (due to the videos) and maybe their server was flagging it as spam or something. Giving them the benefit of the doubt (I try to see the good in people), I sent a separate email string to them. It included the entire last message I sent plus a blurb about why I was sending a new message. Apologies? Customer service anything? Any attempt to do anything positive? Nope. None. Instead these are verbatim emails I've received back: 4/5/2023: I'd like you could send the link of the video again. 4/6/2023: Is the mechanism can not be locked? Since then, zero replies. I've sent like 5+. They completely ghosted me, no replies, nothing. AVOID this company at ALL COSTS. There is no way to actually reach them. At all. I wish I could do a chargeback. I have been in contact with an attorney at this point. I don't know what else to do, but do NOT do business with them.

I dont know whom is looking after the orders or managing the company but they are god damn useless, avoid this company if you dont want to spend money to wait a month for a reply let alone a shipping date, "please send an email to support" why so you can put it in the delete folder and not bother to respond. Avoid this company and if you spent money get your bank to do a charge back for you dont bother trying to deal with them.

Worst company to deal with, do not trust these guys. I ordered a chair and recieved a invoice by email and a pending order on my ewin account. The following day I looked on my new ewin account to see when the eta would be and saw that that the pending order had disappeared. Unlike the issues other customers below have had with customer support, they were quick to respond. They explained that they don't ship to europe so the transaction would be refunded. When I asked for a timescale on the refund there was silence. Over the next few weeks I contacted them numerous times opening a new case each time with each case going silent after a couple of exchanges. After a month i contacted my bank who thankfully were able to initiate a charge back.

All of these cheap colorful pc racing chairs are junk., Everyone of them. Never have I met anyone who has enjoyed these junk chairs. Never. This ewin I have had for 3 years it was easy to assemble and that is the only positive thing I can say. It is falling apart worse than the old cheap office depot chair I am sitting in now. What junk for $350.00 bucks I could have bought another cheap chair and had better luck . The ewin is the most uncomfortable thing I have ever sat in.total junk and so uncomfortable. Of all the cheap chairs I have bought this is by far the king of crap. there is no way this chair is enjoyable not because of my size I am 6'1" and 155 lbs. Its junk because it is junk

Would give 0 stars if i could! I'm under the height and weight restrictions of the chair - the base broke in less than a year. No refund because their refund policy is a whopping FOURTEEN DAYS. Additionally, they sent the wrong assembly instructions all together. Additionally have been following up about replacement parts and have learned that if they don't like your email response (I.e. questioning their policy) they will simply ignore you until you play by their rules. Horrible way to deal with customers. Wish I had read more reviews before I was tempted into buying this chair while it was on sale. Put your money elsewhere - not towards poor quality chairs that can't stand up to daily use

Bought the chair for the weight limit it held. Had it two months and broke. I'm 200#'s under the weight limit. They told me they won't warranty the chair that it was my fault it broke. Now I'm having trouble getting the parts from them in order to fix the chair. What a waste of money.

Terrible chairs, they break within the first 2 months, they give you replacements but then something else just breaks