Evoto is a next-generation photo editor that redefines workflow and frees you to focus on creation rather than tedious work. It enables you to get thousands of high-quality photos that are processed with 10x speed to turn your dreams into reality.
Evoto (evoto.ai) has 368 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
Also known as
evoto.ai
Website
evoto.ai
Category
Internet & Software
Location
Newark, Delaware
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 20% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Ich hatte ein Jahr lang Zeit, deine Credits zu nutzen – das war mir leider nicht bewusst. Ich habe 3.600 Credits für 228 Euro gekauft und hatte noch 3.461 übrig. Jetzt kann ich sie nicht mehr verwenden. Ich werfe mein Geld nicht gerne zum Fenster raus, und ehrlich gesagt finde ich das nicht in Ordnung. Natürlich ist es mein Fehler, dass ich die Bedingungen nicht genau gelesen habe, aber es ist trotzdem sehr enttäuschend.
Response from EvotoJun 30, 2025
Hi Giselle,
Thanks so much for your honest feedback — we totally understand how frustrating this must feel. Losing that many credits after making such a big purchase is definitely not what we want for our users.
You're right — the credits are valid for one year, and while that info is in our terms, we can see how it might’ve been easy to miss. That’s on us too, and we’re already working on better reminders and clearer messaging so situations like this don’t catch anyone off guard.
We’d really like to try and make this right. Please kindly check our contact email so we can further discuss about this.
Thanks again for speaking up — we appreciate it!
DK
Diane K.
The app is good
The app is good. I am still a learner in photography so I don’t take that much pictures. I bought 1200 credits in 2024 and we in 2025 all my credits are gone.I still had 1100and something credits . The app said they expired in 2years which I still feel that that’s some bullish, I pay for those credit , I don’t think there should be a window.I literally don’t write reviews but this app has left me in shock. I was supposed to edit some graduation pictures, now I don’t even know what to do.
Response from EvotoJun 12, 2025
Hi Diane, thank you for sharing your feedback. We sincerely apologize for the frustration you’ve experienced regarding the expiration of your credits. We understand how disappointing this situation is, especially when you were planning to use them for your graduation pictures. Our team is continuously working to improve our service, and we’ll make sure to pass along your concerns about the credit expiration policy. If you’d like, please reach out to our support team directly, and we’ll do our best to assist you in resolving this issue. We appreciate your understanding and hope to make this right for you.
PM
Peter M.
Evoto's site will not allow me to buy more credits!
Evoto's software is excellent; however, their customer service is a farce, their site has horrible glitches that defeat my concentrated best efforts to buy new credits, and the email from "AMY" telling me I can reach out to her if I need help buying new credits, after about 3-4 days, is an illusion because "AMY" has still failed to respond to me! Evoto's site still fails to work--still will not allow me to buy more credits. I have tried many times over several days. Crap. These on going persistent problems DISGUST me, virulently.
Response from EvotoMay 28, 2025
We are really sorry to hear about the issues you’ve faced with purchasing credits. The good news is that we’ve found a solution to the problem, and it’s expected to be resolved soon this month! We also apologize for the delay in support, and we’re actively working to improve our response times.
Your feedback is important, and we appreciate your patience. If you run into any similar issues in the future, feel free to reach out anytime—we’re here to help!
Thanks for being a valued customer!
YC
ypoit.com
TERRIBLE customer service
The customer service is beyond terrible. Some live-chat help center somewhere in the middle of nowhere and the employees have no idea what they're talking about.
Response from EvotoMay 12, 2025
We’re really sorry to hear about your experience, and we appreciate you taking the time to share your feedback. We’ve looked into your previous inquiries and can confirm that we have already reached out to you via email to address the issues you raised. Please check your inbox (and spam/junk folder just in case) for our response.
We understand your frustration, and we’re committed to providing better service. If there’s anything else you’d like to discuss or if you need further clarification, please don’t hesitate to get in touch. We’re here to help! Thank you again for your feedback.
AN
Ana
Disappointing Experience with Unprofessional Customer Service
I am extremely disappointed with the unprofessional and uninformed customer service I received. The lack of assistance and clarity has made this experience completely unacceptable. I expected much better support and resolution.
Response from EvotoApr 25, 2025
We are truly sorry to hear about your disappointing experience with our customer service. This is not the level of support we aim to provide, and I completely understand your frustration. Please know that your feedback is being taken seriously, and we are working on improving our support processes to ensure more effective and informed assistance moving forward.
I would love to make things right for you. If you're open to it, please feel free to reply to our contact emails so we can resolve the issue and restore your confidence in our service.
Thank you for bringing this to our attention, and I apologize again for the inconvenience.
ST
Saga T.
Photos look fake and unrealistic
Photos look fake and unrealistic, Credit system is weird and customer support is terrible
Response from EvotoMar 19, 2025
Thank you for reaching out and sharing your feedback with us. We’ve received your comments regarding our products and services, and we truly value your input as it helps us improve.
We’d love the opportunity to provide you with more detailed information about our related products and the credit system to address your concerns, such as “Photos look fake and unrealistic” and “Credit system is weird and customer support is terrible.” To better assist you, we’ve attempted to contact you via the email address you provided, but we haven’t received a response yet. Could you please double-check the contact information you shared? This will allow us to connect with you directly and work toward resolving any dissatisfaction you may have.
Your experience matters to us, and we’re committed to finding a solution for you. Please feel free to reply to this email or update us with the best way to reach you.
Looking forward to hearing from you soon!
NM
Natalie Mullins G.
I have been very happy with Evoto but ...
I have been very happy with Evoto. As a photographer I have paid £75 per month twice for 1,600 credits, over the last 2 months. This works well for me. I have now ran out, gone in to buy some more and the pricing has sky rocketed!!! Is this correct? I either tie in for a year getting 800 for £66 or have to pay £75 for 500??? I used 1,600 per month quite easily and would be happy to pay £75 per month for this amount, but paying monthly at a fair price isn't an option. You have us hooked and have now increased your prices massively! Is this correct, and, if so, is this fair, getting people in then increasing your prices without any warning?
Response from EvotoFeb 21, 2025
Thank you for sharing your feedback. We’re truly sorry to hear that the recent price adjustment has caused frustration. We understand how important your previous plan was to you, and we appreciate you taking the time to let us know how you feel.
Our goal is to provide even more value to our users, and while the pricing change reflects rising operational costs, we’re actively working to improve Evoto’s features and overall experience to better meet your needs.
We realize the new plans may not align perfectly with your previous one, and we sincerely apologize for any inconvenience this has caused. Please know that we’re reviewing our pricing options to better accommodate users like you.
Thank you again for your understanding and for helping us improve Evoto. We’re here to listen and make things right!
RJ
russell J.
Won't Honor their Email commitment nor website terms
This company has horrible communication and doesn't honor its own website terms, nor do they hold their end of the agreement when committing via email.
Website states the credits don't expire for 2 years but for some reason My credits expired after 1 year. The company doesn't honor what it states on its website.
I had to fight this via email/chat and they took a few weeks to just get back to me after I followed up multiple times. They gave me a 6 month extension on October 23, 2024 but I had to fill out some long survey before they would give me the credits (even had to follow up just to get the credits restored).
Fast forward to February 17th as I'm trying to use the 900 credits I have left and the credits are gone.
Sent a message to chat and they said oh its a system glithch we are experiencing and then after an hour on chat I'm told "sorry those credits expired on February 12th."
I provided the date of the email (October 23, 2024) and said these shouldn't expire until April 22/23, 2025.
They said they made an error in communication and wouldn't honor the 6 month extension they sent me via email nor are they honoring the 2 year expiration of credits that's listed on their website. I shouldn't even have to go through this. This company doesn't care about its users experience nor doing what's right. They will apologize and ask you to email them to help you resolve the situation but will not do anything to resolve it even if its their fault.
Their terms are not honored via email nor are they honored with their website terms.
BUYER BEWARE!
Response from EvotoFeb 19, 2025
Thank you for sharing your feedback with us. We sincerely regret the issues you've encountered, and we truly appreciate the opportunity to address your concerns. Allow us to clarify the points you raised:
Credit Validity: Currently, the validity period for packages on our official website is two years, but this applies only to the new pay-as-you-go packages. The old packages are not subject to this validity period and will still follow the original one-year validity. You can find more information about the pricing update in the email notification sent to your inbox, and you can review the details in the official announcement here: https://news.evoto.ai/evoto-price-announce-en
Extension Clarification: Since historical packages did not have an extension policy, your request for an extension was granted as a special consideration. We understand that there may have been some confusion regarding the six-month extension calculation. To clarify, the extension period begins from your original expiration date, not from the moment you have been reached out for us nor upon our resolution solution providing to you. We apologize for any misunderstanding this may have caused. We have forwarded your feedback to our service team for further review.
Your experience is incredibly important to us, and we are committed to resolving the issue promptly. Our customer service team is already working on addressing your concerns. We sincerely appreciate your patience and understanding. Once again, thank you for your feedback, and we look forward to ensuring a better experience moving forward.
