EvotoReviews of evoto.ai

Warning About Evoto AI’s Credit Policy Just a heads-up to other photographers using Evoto AI — if you downgrade your plan or let your renewal come up, you lose all credits above your new plan’s rollover limit. In my case, I’ve spent $651 USD on credits, but will lose 6,373 unused credits (about $351 USD worth) simply because I’m no longer on the higher-tier plan. That effectively triples my real editing cost from $0.055 to about $0.17 per photo — a nasty surprise I didn’t see coming. Evoto’s editing tools are good, but this rollover limit makes their pricing misleading and predatory. Think twice before buying large credit packs unless you plan to stay on the same paid plan indefinitely.

I barely even used my basic subscription plan and never touched my pay as you go (credit) yet ending my subscription ended my pay as you go plan (by company policy it is valid for 2 years) and it hasn't even been a year yet. It hard or almost impossible to reach out to anyone within the company and at best don't even fix the problem or situation being emailed.

Unfortunately, I am needing help getting the Portrait Retouching sliders to work on my Imac and their customer support is virtually nonexistent. Their support consists of emails with convoluted instructions I can't begin to follow. There is NO live customer support, not even a chat option. I paid for something I can't use.

Evoto is not exporting edited photos back to lightroom. For over a month I have been trying to get the issue resolved, their customer service is horrendous, the response time is days in between, in the middle of the night. They don't keep a record so you keep having to repeat the issue and the they disappear for days.

Estafadores si te pasas tiempo sin usar la aplicacion te quitan los creditos que ya pagaste , o sea te roban

Dear Evoto Support Team, I am writing to you regarding a payment made on July 22, 2025, for 1000 Evoto credits. The payment of $92 USD, plus a 4% PayPal commission, was completed via PayPal on that date. Since then, I have been attempting to contact you without success. I only received one email confirming my payment and stating that the credits would be applied to my account within 24 hours. As of today, July 26, 2025, I still have not received the credits. This delay has significantly impacted my workflow, causing considerable disruptions. I urgently require an immediate response and resolution to this issue. Thank you for your prompt attention to this matter.

Last year, I purchased 500 credits from Evoto and later realized they expire after one year. I attempted to request a refund via PayPal, which was declined – understandable. After the credits expired, I contacted support and, as a goodwill gesture, was granted an additional six months to use them. However, just a few weeks later, all of my remaining credits were unexpectedly removed. When I reached out again, I was assured the credits would be restored – but that still hasn't happened. Unfortunately, this situation has left me unable to deliver edited images to my clients, and I’m very disappointed by the lack of follow-up and resolution. I hope this issue can be resolved soon, as I had expected a more reliable service from a professional software provider. I just want my 354 credits back, which i paid for!

I was a huge fan of Evoto until they randomly suspended my account during a client project with no warning and no resolution after I reached out. I had just started their free trial the day before, didn’t receive the credits I was promised, and when I followed up with chat support, I had explained that I had signed up for the free 7-day trial with 200 credits (no credit card required) the day before, but when I logged in the next morning, none of the credits showed up. That’s when I contacted support via chat to figure out what was going on. I was told the 200 credit free trial was no longer being offered, but I had literally just signed up for it. I told the support agent: “Do you want me to make another account to prove you’re still offering it?” because I could still see the offer was available and I was being asked for all kinds of proof. (I guess my screenshots weren't good enough for them.) When I went to make another account for proof, it was suddenly no longer visible or advertised anywhere, which was suspicious. I spent a lot of time trying to find the same trial page again, and once I got fed up, I just went ahead and used a new email/account and signed up for the highest free trial subscription package that was being shown to me. Instead of fixing the issue they locked me out of my account. Due to being locked out of my account i'm not even going to be able to cancel my annual subscription that will be kicking in in just a couple of days. I now can’t finish paid client work because of their platform, and support has gone silent. I’d be cautious relying on Evoto if you’re working on real deadlines or expect transparency.