EvotoReviews of evoto.ai

In 2023 I spent £164 to purchase 3600 credits. I'm an amateur photographer, I do not use the platform that much so I thought the credits would be available to me whenever I needed to do some editing. Yesterday I realised all my remaining 2920 credits have been removed and they're now requesting that I spend even more money to get the credits back! Customer service does not seem to care at all, you're forced to give them even more money to get back for you already paid for in the first place. These poor business practices to increase profits are unacceptable! I will report these issues with trading standards and also inform my fellow photographers to avoid this platform at all costs as it's turning out to be another money scam.

I used to be able to just upload and download the AI-edited photo all through my phone's browser. But now it requires me to download and install an app through desktop or ipad just to get the photo? Not convenient anymore. I have neither a personal desktop nor an ipad with me now so I can't use it anymore.

They cancelled my account that I had just renewed for $269 without explanation. Not only that but they didn’t refund me back the amount. I’ll change the review if they reverse the cancellation but as of now I haven’t heard back and customer service is non existent.

While Evoto software is really top notch - their customer service is anything but. I have been emailing back and forth with their customer service as well as Paddle (their subscription manager) for nearly a month with out resolution and they only seem to dig the hole deeper. It's been an unreal experience in the worst way. I've been shuffled between so many customer service agents and no one fully reads the issue and the y reply with half cocked responses. I've been told my issue would be escalated and all thats happened was a charge to yet again the wrong payment (the correct one is in my account on their website) and then a canceling of my account WITHOUT a refund. Some how we just keep digging this deeper without resolution and they have zero options for a phone call or conference call - which could resolve this rather quickly.

Sorry, but my experience with Evoto was bad from the start. It isn't a user friendly app. I have downloaded the app just to try and see if I like it and would want to use it in the future. But I couldn't export any of my retouched photos, even though the tools looked cool and handy.

Nearing the end of a year long subscription, and all I can say is that it is a a complete RIPOFF... Also, their login process is seriously flawed. I will say the editing features are impressive, however... I have to login every time I use the product even though the program is installed on my desktop. Case in point, I do not have to log into my Photoshop or Lightroom Creative Cloud every time I open the program on my desktop. Also, every time I open the software I have to go to my email and get the code to be able to use the software. Ridiculous to say the least... What's more, the credit / point system is a serious money grab... We should not be restricted to use based on a how many credits we have in our plan and then have to buy more if we used up those credits and we are not allowed to carry over more than a miniscule amount if we have not used up the credits once the subscription rolls around. Again, use Photoshop / Lightroom Creative cloud as an example, you pay, you use, whether you edit two photos or a million...

Compré créditos! Nada más y nada menos que $83.88 por un total de 1200 créditos de los cuales no alcancé a usar ni la mitad porque una vez ya pagados, cambiaron las condiciones y ya no valían los créditos, sino que funcionaría cómo "Suscripción" por lo cual perdí mi dinero. Son unos descarados que juegan con tu dinero

lol never saw a company which does not support credit card option hhahahaha