Renee J.
Shorted 50 photos
I purchased their software over a month ago to edit wedding photos. I wanted to try it just to edit 200 photos. I edited 150 photos and only was able to export less than 100 of them due to a glitch in the process. For some reason it stated that the files could not be transported due to being moved. I never moved them from the original folder. I contacted customer service and told them of the issue and was told that I needed to prove to them which files would not transfer. Rather than go through that tedious process I let them know that I would just re edit the photos. I decided to only edit about 40 of them in Evoto and the rest in Photoshop. At least I know with Adobe Photoshop there isn't a big ordeal just trying to save the edited photos. My total edited and exported photos at that time would have been less than 150. I edited a photo several days ago and when I tried to export it a notice came up saying that my 200 photos were used up and I needed to purchase more. I am not sure how the error occurred but I am assuming the photos that could not and were not exported were counted. As amazing as the editing process is, to pay for only being able to use a set amount of photos edited is ridiculous. At least Adobe Photoshop can be purchased and used unlimited. It may be more tedious and time consuming but at least it is reliable and the customer service is better. If I cannot be credited for at least 50 of the photos that I was shorted I want a refund.
Response from EvotoDec 10, 2024
Thank you for choosing our software and sharing your experience. We sincerely apologize for the technical issues you encountered while editing and exporting photos. Due to the points system, it is necessary to ensure that the location of the images remains unchanged. If the original images are altered in any way, they cannot be recognized for export. Our technical team is actively exploring more solutions to make it more convenient for users. We also regret that our customer service team did not provide a timely solution. Your feedback is extremely important to us, and we will improve our support processes to better assist you. Our team has responded to your latest email and invited you to update the software to the latest version. If you have further suggestions or needs, please feel free to contact us. Thank you for your understanding and support!


