Never received the package, was shipped to the wrong address and client services is very disapointing, even a bit cocky I must say
AN
Andros
Hanging up on customers and dodgy tail tidy
Bought new monster SP in late 2024, and had tail tidy fitted by the Ducati dealer who is a 20+ year dealership. a few days later? It half-fell apart. I didn't post it, and wouldn't have, and was willing to move on. However...thanks evotech for changing my mind today.: the unprofessional experience just now calling Evotech on 0333 207246 (on the website) prompted me to share. I called evotech 4.47pm and call was picked up by a female voice. I explained I was was seeking help on a part that only showed 2024+ year, vs 2022 that I have and as I was explaining the detail, in the middle of this, she hung up on me. I went back to the website to look for other numbers, and saw that customer calls are 7am-430pm, and i was outside of that. I didn't see that. So why not just say that and ask me to call back tomorrow? Why just hang up? is that really justified? Nice. So, now, I will never ever touch evotech. I have multiple options for my bike and will boycott any evotech products. Now, here is my product review of evotech tail tidy. Got pulled over by a cop who told me my rear indicator was missing on one side, and wire dangerously dangling. I said "New bike, tail tidy just fitted how can that be?" I went around and saw the mess and was gobsmacked. The wire was long and dangling almost to the ground as indicator gone, and wire could have got caught in the wheel with potentially disastrous results. I tied it, got home and called dealership, and emailed evotech including with pictures (trust pilot does not have option to attach the photos here). Response from both? Blamed each other- Evotech said "its a DIY kit and not our fault as someone else installed it". So no chance whatsoever of any faulty parts basically? Never ever a possibility? Didn't realise that companies had 100% fault free products 100% of the time. And Ducati dealer said, "never happened before and we fit them properly. Not us". The moral of this story? Nobody to blame yet product fell apart. I was willing to try again with evotech, and speck the new bike with clutch & brake adjustable handles, crash bobbins, but after the call just now? Never. I will ensure I never fit anything from evotech and also tell anybody thinking of parts to stay away with my examples. I hope hanging up was worth it, as it also spurred me to post product review that would have stayed dormant. Good customer service guys....
KA
Keith A.
Evotech customer service (poor)
Great product but buy through a supplier not direct. Alford sent the wrong product, promised to send replacement next day delivery ( which they didn’t)
I’ve now wasted 4 days holiday and still not here. Poor service and even poorer attitude towards customer. Which is odd as I am an existing customer.
GV
George Virgil C.
already 2 weeks of waiting for bar end…
already 2 weeks of waiting for bar end mirrors from uk to Netherlands. on their website says a couple of days.
I didn't want them from China because I wanted a quick delivery and here I am, going in my 3rd week since the order.
absolutely horrendous experience
JC
John C.
Ducati street fighter tail tidy
Been using Evotech for many years, but one of my purchases I made, I am very disappointed regarding customer service from Damian as the tail tidy light adaptor was faulty and wouldn’t send me a replacement. So I had to buy another adaptor and once I received this one was the same, I emailed them and they couldn’t even reply to three emails I sent. I will think again before buying anything from them anymore
AV
Axel Van der H.
Bolts doesnt fit
the bolts that came with the product where too big, they got stuck so had to take them to a mechanic so they could make new grooves. pays for good quality and get this…
ER
Eric
2 weken moeten wachten
2 weken moeten wachten. Vervolgens 1 screen protector weg kunnen gooien omdat die het niet deed. en in advertentie hadden ze het over geen bubbels maar dat krijg je dus wel.
PA
PAS
Hice un pedido el 26 de noviembre y a…
Hice un pedido el 26 de noviembre y a fecha de hoy no me dicen cuando lo recibiré y los mensajes de contestación cuando reclamo son robóticos como si si testara una máquina, no les volveré a comprar y eso que es un protector de pantalla de móvil.
