Lops
Be aware of the additional service fees
Be aware of the additional service fees I used this website to apply for four UK ETAs and believed I was using the official UK ETA service. I was charged £125 per applicant, £500 in total. The official UK government fee at the time was only £20 per applicant. My confirmation described the £125 simply as “ETA Fees” and did not itemise the government fee and the additional commercial service charge. After discovering the difference, I contacted customer service. They initially offered a 50% refund. After I questioned the charges and asked for evidence of the exact checkout page shown for my order, the offer was increased to 65%. I declined and proposed an 80% refund (£400), which they accepted and processed immediately. So I do appreciate that customer service responded quickly and ultimately resolved most of the financial issue. However, I would strongly advise other travellers to check carefully whether they are using the official UK Government ETA service and to check the total price before