EVIQOReviews of eviqo.io

Purchased a charger. Wrong charger was ordered, called customer service repeatedly, automated service" Mike" answers, directs you to leave a message and you can't. They don't return emails. Got called back once, described the problem was lied to saying someone from customer service would call within the hour, once again crickets. At this point I just want to return this thing. I'm curious as to what kind of support others are getting

In March 2025 I purchased a EVIQO level 2 home Electric Vehicle Charger . For the first 7 months it worked perfectly. Then suddenly it stopped charging my electric vehicle. EVIQO offered a 3 year warranty. I contacted customer service to open a warranty claim. After going through all the trouble shooting steps, and sending EVIQO numerous photos and proof of purchase my warranty claim was denied. EVIQO stated they could not verify the retailer I purchased my charger from. EVIQO is based in Saudi Arabia and has no homebase in the United States. Therefore, there is no real mechanism to enforce a warranty claim since they are not based in the US. I don’t recommend this Ev Charger because if it fails, the company will likely not honor your warranty claim.

Eviqo is charging my car for last 2 weeks now. I use it to charge my 2024 Genesis GV60. And charging has been quite impressive. The cable length - the extra foot (25 ft) makes it easier to charge car without having to plan how to park. The electrician was able to install hardwired version without issues. The support so far has been extremely helpful. They respond immediately- be it via chat, email or even on phone. They provided the information I needed very quickly. And in one instance called back with additional clarification. A rairity in this day and age. Only things that I would’ve benefited from are: power on/off switch on the device and view of battery charging status in the app. Hoping these become available in near future.

Easy to install and very well made

Great charger! Longer input cable and longer charger cable both appreciated as my daughters in law both like to charge their Teslas when they visit us. Also confirmed that the EVIQO charger quickly reconnects to our WiFi if I unplug the power cable to use the 50A outlet for tools, etc.

Ordered EVIQO charger after needing to replace my Juicebox charger. Received unit earlier this week and tried to install it on Oct 10th. I initially had trouble connecting my EVIQO unit to my house wifi. Multiple attempts kept crapping out. I called the help number provided and immediately connected with Ross. He was terrific. Very patient with me on trying to resolve it. He walked me thru having to open the box for a hard reboot which, upon retrying, still did not work. Ross was ready to go and request a new box when he asked me if I had the right password. Turns out I did NOT as I was using the password I had just created a day earlier when getting my HVAC units replaced. Once I put in the correct password every thing worked smoothly. Thank You Ross for your patience! Currently learning thru the charge scheduling - it's a little squirrelly at first but I was able to figure it out.

Easy for electrician to install, charges fast, easy to use app, and has a cool modern design. Highly recommend.

My EVIQO charger is working well. I installed it myself without any issues. The engineering and build quality is top notch. The app is very useful and easy to use. I wish the charging cable was 26ft long vs. 25ft. The charger is mounted on inside wall and the cable barely reaches my 2018 Chevy Volt in the driveway, parked uncomfortably close to the gar. door.