Everything Track & Field/ M-F AthleticReviews of everythingtrackandfield.com

Response from Everything Track & Field/ M-F AthleticApr 26, 2017

Hi Melissa- I do apologize for the inconvenience. You account login is case-sensitive so you email may or may not start with a capital letter. I'm not familiar with the situation about the lost order, but I will email you directly to help resolve the case. Thanks, Nick Stebenne Website Management M-F Athletic/ Perform Better 800.556.7464 x 140 [email protected]

Response from Everything Track & Field/ M-F AthleticMar 24, 2017

Hi Richard, We appreciate your feedback, and I do apologize that you experienced difficulty ordering on our Perform Better website. I'll make our web manager aware of the issue, and we will certainly use this to help develop improvements that will make our site more efficient for our customers. As always we thank you for your business! If you need any assistance, please feel free to reach out to me, as my contact info is below. Thank you, Marissa Tridenti M-F Athletic | Perform Better Customer Service Rep. 1-800-556-7464 ext. 120 [email protected]

Response from Everything Track & Field/ M-F AthleticNov 30, 2016

Hello Michael, Thank you for your order, and we appreciate your feedback. For customers with international billing and/or shipping addresses, we've partnered with a company called Bongo International to help process payments and shipments. In the shopping cart, there's a orange icon that says "Outside of the US? Click Here to Pay" - once you click that link, you will be automatically transferred to Bongo's Secure International Checkout page where you will be provided with international shipping costs as well as duties and taxes for your shipment. Upon completion of your order, Bongo will charge your credit card for the entire purchase. We will ship the goods to Bongo's Global Distribution Facility where Bongo will process the order and transport the goods to your international address. There are no additional fees or registration processes with this service. I do apologize if this process wasn't clear as you were placing your order, and I will pass this on to our Web Manager to work on improving this on our site. As always, we thank you for your business! If you have any other questions or need further assistance, please let me know. Thank you, Marissa Tridenti M-F Athletic | Perform Better Customer Service Rep. 1-800-556-7464 ext. 120 [email protected]

Response from Everything Track & Field/ M-F AthleticApr 29, 2016

Hi Lance! I apologize for the issue. I can certainly get you out a new baton today. What color is the bent one? Thanks, Nick Stebenne Website Management M-F Athletic/Perform Better [email protected] 1.800.556.7464 x140 www.everythingtrackandfield.com www.performbetter.com

Response from Everything Track & Field/ M-F AthleticMar 21, 2016

Hi Bonita! I do apologize for the inconvenience. Unfortunately the manufacturers, in this case Nike, only produce a limited number of track and field shoes. Sadly they have many other sports that they feel are more important than T&F. That being said these Nike Zoom Rival SD 2's are no longer available. If you want, I can offer you the Saucony Unleash SD shoes in size 10. They are normally $100, but I will drop the price to match the Nikes at $75. Let me know if you want to do that. If so, I can make sure they ship out today! We only have 2 of these left in stock. Also, our business hours are Monday through Friday from 8:30am-5:35pm EST so I was the first to received this review. If you have any question, please call or email me directly and I will be happy to help. Saucony Unleash SD http://www.everythingtrackandfield.com/webapp/wcs/stores/servlet/Product1_10152_10754_2243034_-1 Thanks, Nick Stebenne Website Management M-F Athletic/Perform Better 1.800.556.7464 x140 [email protected]

Response from Everything Track & Field/ M-F AthleticFeb 17, 2016

Hi Hannah! I do apologize for the confusion. I did look up you order and noticed that the free shipping was applied. I will be emailing you a copy of that receipt for your records. Thanks, Nick Stebenne Website Management M-F Athletic/Perform Better 1.800.556.7464 x140 www.everythingtrackandfield.com www.performbetter.com

Response from Everything Track & Field/ M-F AthleticDec 23, 2015

Hi Jim! I do apologize that you are not happy with the pricing. We feel like we are competitive with other companies. If you find the same item cheaper elsewhere, please call me directly and I can price match for you. Our staff is compiled of former athletes and coaches and we know about tight budgets. We will help you in any way we can. My contact info is listed below. I look forward to working with you. Thanks, Nick Stebenne Website Management M-F Athletic/ Perform Better [email protected] 1.800.556.7464 x 140

Response from Everything Track & Field/ M-F AthleticSep 21, 2015

Hi Anthomy- I do apologize for the confusion on the shipping. Our current offer is specific to sale items that can go by ground service. If the total sale of the sale items is over $50, the order will ship free. Looks like you ordered a couple travel sticks that are not on sale. Since you are a loyal customer I was able to go into your order and take off the shipping charge for you this time. After crediting the shipping, your total now is $72.61. If you have any questions or concerns, please contact me via email or phone. Nick Stebenne M-F Athletic Website Management 888.556.7464 x 140