Everything Track & Field/ M-F AthleticReviews of everythingtrackandfield.com

Response from Everything Track & Field/ M-F AthleticMar 17, 2022

Hello Dianne, I apologize for the inconvenience regarding the new temporary surcharge as well as shipping costs. While certainly not as important as health, one of the many byproducts of the Covid pandemic has been a disruption of the global supply chain which caused costs for raw materials and international shipping to skyrocket across all industries and product types. These costs rose to the point where some products became unsellable. Not wanting to raise prices and feeling that these costs will recede over time, we decided that adding this TEMPORARY surcharge to help cover some of these unexpected increases would be the fairest option. We will continue to closely monitor the situation and will lower or remove the surcharge as soon as feasible. With that being said, I'm very happy that Isaac was able to help you out. In the future, if you ever have any questions about this or any other web related situations, please contact us via email or phone and we will be glad to help in any way we can. Your understanding is greatly appreciated! Thank you, Nick Stebenne Website Management M-F Athletic/Perform Better 1.800.556.7464 x 140 [email protected]

Response from Everything Track & Field/ M-F AthleticJan 25, 2022

Hi Sarah, Thanks for reaching out. The vaulting poles you ordered ship from the manufacturer directly. It looks like you were in touch with a co-worker of mine that has confirmed that they were shipped yesterday. My apologies for the delay and lack of communication. If there is anything else I can help with, please don't hesitate to contact me directly! Sincerely, Tia Wilkinson Customer Service Rep. MF Athletic 800-556-7464 ext 161 [email protected]

Response from Everything Track & Field/ M-F AthleticJan 17, 2022

Hi Jess, Thanks for reaching out. It looks like a confirmation email was sent to you on 01/15/2022 at 4:42 am. The order is shipping out today so you will also receive a shipment notification as well as a receipt via email. If there is anything else I can help with, please don't hesitate to contact me directly! Sincerely, Tia Wilkinson Customer Service Rep. Perform Better 800-556-7464 ext 161 [email protected]

Response from Everything Track & Field/ M-F AthleticNov 12, 2021

Hello Tyrone, Thanks for contacting us. I understand the frustration with the shipping time. We processed this order on Monday (11/8) since it was placed over the weekend. It was shipped from the manufacturer and FedEx has been taking longer to delivery but you should receive the package today. Tracking for this is 775139258457. Anyway in the future, if you give us a call before placing the order, we can go over some other shipping options along with costs and transit times. Please be assured that we continue to search for ways to enhance our shipping process making it better for our customers. Sincerely, Nick Stebenne M-F Athletic | Perform Better 1-800-556-7464 ext. 140 [email protected]

Response from Everything Track & Field/ M-F AthleticSep 8, 2021

Hello Bernie, Thank you for your order, and I do apologize that the 552 number was missing from your shipment. I'm more than happy to work to get this corrected for you, and I've reached out to you through a separate email with some information to get this going for you. Again, I do apologize for this error and look forward to getting this taken care of for you. If you have any other questions, please let me know as well. Thank you, Marissa Larobina M-F Athletic | Perform Better 1-800-556-7464 ext. 120 [email protected]

Response from Everything Track & Field/ M-F AthleticAug 31, 2021

Hello Phil, Thanks for contacting us. I understand the frustration with the flat rate shipping cost of $9.95 when it comes to the lightweight spikes. Unfortunately, UPS/Fedex charges us a minimum of $9.95 no matter the weight of the product and/or distance traveled. In the future, if you give us a call before placing the order, we can go over some other shipping options along with costs and transit times. Please be assured that we continue to search for ways to enhance our shipping process making it better for our customers. Sincerely, Marissa Larobina M-F Athletic | Perform Better 1-800-556-7464 ext. 120 [email protected]

Response from Everything Track & Field/ M-F AthleticAug 30, 2021

Hello Katie. Thank you for reaching out to us. I apologize for the inconvenience this has caused you. I checked our system and it looks like we did email you on 8/2 and 8/3 regarding the backordered 6lb. shots (estimated ship date of 9/23) and the starting block package (no updates as of today). Unfortunately with material shortage and product demands we have limited control on these particular products. We are hopefully they will come in soon but we are unable to obtain a firm delivery date. If you have any questions or want to change your order, please let me know. Again, my apologies. Nick Stebenne Website Management M-F Athletic/Perform Better 800.556.7464 x 140 [email protected]