Everything Track & Field/ M-F AthleticReviews of everythingtrackandfield.com

Response from Everything Track & Field/ M-F AthleticAug 22, 2022

Hello Matias, We apologize for the inconvenience regarding the temporary surcharge as well as shipping costs. While certainly not as important as health, one of the many byproducts of the Covid pandemic has been a disruption of the global supply chain which caused costs for raw materials and international shipping to skyrocket across all industries and product types. These costs rose to the point where some products became unsellable. Not wanting to raise prices and feeling that these costs will recede over time, we decided that adding this TEMPORARY surcharge to help cover some of these unexpected increases would be the fairest option. We will continue to closely monitor the situation and will lower or remove the surcharge as soon as feasible. If you ever have any questions about this or any other web related situations, please contact us via email or phone and we will be glad to help in any way we can. Your understanding is greatly appreciated! Marissa Larobina M-F Athletic | Perform Better 1-800-556-7464 ext. 120 [email protected]

Response from Everything Track & Field/ M-F AthleticJun 15, 2022

Hello Mackenzie, I was able to take a look into your order - I see you ordered our package item of hip numbers. As explained in the promo details, package/kit items are exempt from additional discounts as they are already sold at a discounted price. This is why the promo code did not apply to this particular order. Additionally, I do apologize for the inconvenience regarding the shipping costs. Like many other companies, we are experiencing extremely high freight charges that we are hoping will lower over time. If you ever have any questions about the shipping please contact us via email or phone and we will be glad to look into other shipping options to try and save you money. Regarding your requests for quotes, did you happen to reach out to us through email, phone, or live chat? I can certainly look into why you did not receive a reply, as we pride ourselves in getting back to our customers as quickly as possible. Thank you, and we appreciate your business! Marissa Larobina M-F Athletic | Perform Better 1-800-556-7464 ext. 120 [email protected]

Response from Everything Track & Field/ M-F AthleticMay 9, 2022

Hello Mary, I apologize for the inconvenience regarding the shipping costs. While certainly not as important as health, one of the many byproducts of the Covid pandemic has been a disruption of the global supply chain which caused costs for raw materials and international shipping to skyrocket across all industries and product types. These costs rose to the point where some products became unsellable. Not wanting to raise prices and feeling that these costs will recede over time, we decided that adding this TEMPORARY surcharge to help cover some of these unexpected increases would be the fairest option. We will continue to closely monitor the situation and will lower or remove the surcharge as soon as feasible. If you ever have any questions about this or any other web related situations, please contact us via email or phone and we will be glad to help in any way we can. Your understanding is greatly appreciated! Thank you, Marissa Larobina M-F Athletic | Perform Better 1-800-556-7464 ext. 120 [email protected]

Response from Everything Track & Field/ M-F AthleticApr 27, 2022

Hello Kastriot. Thanks you for reaching out to us. We take great pride in our customer service and always return calls and emails so I'm not sure what happened. Anyway, I would love to help in any way I can. My contact information is listed below. Please contact me directly. My apologies, Nick Stebenne Website Management M-F Athletic/Perform Better 1.888.556.7464 x 140 [email protected]

Response from Everything Track & Field/ M-F AthleticApr 27, 2022

Hello Adam. I apologize for the issue you experienced with us. I just reviewed your order and it does look like the starter's pistol is on back order. The product page on our website shows a note that explains that this is currently out-of-stock. Also, we sent an email to you on 4/20 at 6:03pm regarding this back order. Can you confirm we have the correct email address? My contact information is listed below. Thanks, Nick Stebenne Website Management M-F Athletic/Perform Better 1.888.556.7464 x 140 [email protected]

Response from Everything Track & Field/ M-F AthleticMar 24, 2022

Hi Danielle. Thank you for reaching out to us and I apologize for the inconvenience with your order. I just looked at the online transaction and it looked like you accidentally selected the 3/16" pyramid spikes instead of the needle ones. If you'd like to set up a return, please contact us either by calling 1-888-556-7464, emailing [email protected], or contacting me directly and I will gladly help you out. Thanks, Nick Stebenne Website Management M-F Athletic/Perform Better 1.888.556.7464 x 140 [email protected]