Tron M.
Your web site is very poorly designed
Your web site is very poorly designed. During checkout, it didn't focus on incorrectly entered data, so I had to search for what might have been wrong., It also wouldn't let me create an account, and it wouldn't explain what I was doing wrong, or what data I had entered was invalid, so I had to checkout as a "Guest". I now remember that I've had this trouble before (years ago), so clearly you have paid no attention to customer experience. In the future, I will certainly avoid your company's web site if at all possible. Furthermore, in submitting this review, the web site automatically filled in the wrong "Date of Experience", inserting a date one day AFTER my experience and the date on which this review is being written.
Response from Everything Track & Field/ M-F AthleticApr 18, 2023
Hi Tron. Thank you for reaching out to us. We appreciate the feedback and we are constantly working on improving our website to make the experience more user friendly. As for you account, I just updated this so that you have a registered login for web orders. You should be receiving the confirmation email shortly to assign a password. This way you can avoid checking out as a guest. Also, for the "date of experience", Trustpilot will sent the review emails within one day of the order but the time zone difference may have been a factor here. I apologize for that. I did want to follow up with you on the shipping for this order. It looks like you selected 3 day shipping but since you are only a 2 day point from us, my colleague Tia updated the shipping method to ground and credited you the difference. I see that your package was delivered on Sunday 4/16. Please let me know otherwise. Anyway, I truly apologize fore the inconvenience of ordering on our website. I hope I was able to clarify and help with the situation. If you ever have any questions or concerns, please contact me directly. My information is listed below. Thanks, Nick Stebenne Website Management M-F Athletic/Perform Better 1.888.556.7464 x 140 [email protected]