Everything Track & Field/ M-F Athletic Reviews | Read Customer Reviews of everythingtrackandfield.com

Everything Track & Field/ M-F Athletic Reviews | Read Customer Reviews of everythingtrackandfield.com

Everything Track & Field/ M-F Athletic reviews

Showing 124 reviews with 3 stars · Clear filters

philip L.
Mar 6, 2017
High non-standard shipping charges, wait and see on the rest.
Disappointed in cost of shipping chargers for quicker deliveries than standard. Will wait and see how long standard shipping takes, and how returns work if the shoes don't fit. Website was easy to use.
Response from Everything Track & Field/ M-F AthleticMar 6, 2017
Hi Philip, Thank you for your feedback, and I can certainly look into this for you. Our goal is to provide our customers with fair and accurate shipping charges for their orders. I pulled up your order in our system, and it looks like your order did qualify for our Free Shipping promotion, and there was no shipping charge assessed on your order. If you do need to return or exchange the shoes, please feel free to contact me directly, and we'll work to make that process as easy and efficient as possible. Your order is shipping out today from our warehouse, and the UPS tracking number is 1Z0165490309646873. You'll be able to track the shipment on www.ups.com starting a little later on this evening, once it has been scanned at the first UPS terminal. Delivery can be expected in 2 business days. As always, we thank you for your business! If you have any other questions or need further assistance, please let me know. Thank you, Marissa Tridenti M-F Athletic | Perform Better Customer Service Rep. 1-800-556-7464 ext. 120 [email protected]
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Joe M.
Feb 23, 2017
Nickname for place to ship
Don't know why this field is necessary. A minor annoyance until your system didn't accept "home" as a valid response. You'll be glad to know it accepted "your mother's house".
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Tracy L.
Dec 12, 2016
Free shipping exclusions
Either offer free shipping or don't. Select items only is BS. My cart originally had over $100, only one item qualified. I ended up only spending $50 because of the 'qualified items only' clause.
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John L.
Nov 29, 2016
Free shipping was not evident until late in process. Added in at first.
I thought the free shipping was not happening. Went ahead with procedure and then it was not charged so OK but took extra time to decide and order.
Response from Everything Track & Field/ M-F AthleticNov 30, 2016
Hello Leonard, Thank you for your order, and we appreciate your feedback. Yes, your order did qualify for all of our Cyber Monday promotions we were holding on our site, and they were applied for you. I can certainly take your suggestion to our Web Manager and see if we can work to improve our check out process, and make it more clear as to what promotions are being applied. As always, we thank you for your business! If you have any other questions or need further assistance, please let me know. Thank you, Marissa Tridenti M-F Athletic | Perform Better Customer Service Rep. 1-800-556-7464 ext. 120 [email protected]
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Steve P.
Nov 29, 2016
Free shipping but with catches
I was disappointed that more than $50 of my order had no special delivery requirements and yet I was not given the Cyber Monday free shipping as advertised. Some of the equipment has been quality (bull horn vended does not work even though it is my second attempt to make it work) and most of my deliveries in the past have been timely but this was unfortunate.
Response from Everything Track & Field/ M-F AthleticNov 30, 2016
Hello Steve, Thank you for your order, and we appreciate your feedback. I was able to pull up your order that was placed during our Cyber Monday sale, and I see that you did receive free shipping on your order. The order total and items did qualify for that promotion, and it was applied to your order. I will also follow up with you through email with more detail. As always, we thank you for your business! If you have any other questions or need further assistance, please let me know. Thank you, Marissa Tridenti M-F Athletic | Perform Better Customer Service Rep. 1-800-556-7464 ext. 120 [email protected]
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Jalacy H.
Jul 15, 2016
Website response time
Website response time was very slow. Agitated with waitin for pages to load up. almost went to another online store to purchase item.
Response from Everything Track & Field/ M-F AthleticJul 15, 2016
Hi Jalacy! I do apologize for the inconvenient experience you had on our site. We have been working speeding up the page load time, and hopefully it will get resolved soon. If you have any questions please let me know. Nick Stebenne Website Management M-F Athletic/Perform Better 1.800.556.7464 x140 [email protected]
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David D.
Jul 12, 2016
Canadians can't order properly
I order from Canada so my billing address is B.C. Canada but your system does not allow me to do that so it automatically puts in ALASKA as my state. I have ordered from you several times...should be an easy fix to allow a field to be typed in instead of using a fixed pull down menu for STATE.
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Robert N.
May 22, 2016
What's With Passwords??
I tried to sign up to be a customer, but every password I typed in came back with a "Email address already taken. Try another." After several attempts, I just gave up and ordered my equipment by signing in as a guest.
Response from Everything Track & Field/ M-F AthleticMay 23, 2016
Hi Robert! My apologizes on the password issue. The email and passwords are case sensitive so when you set up your account, you may either entered these with a cap or lowercase first letter, If that doesn't resolve the issue, please let me know and I'll be glad to look into it further. Thanks, Nick Stebenne Website Management M-F Athletic/Perform Better [email protected] 1.800.556.7464 x140 www.everythingtrackandfield.com www.performbetter.com
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