Everything But WaterReviews of everythingbutwater.com

This was the first time I had purchased a bathing suit at Everything But Water & this will be the LAST time. The bikini was not cheap ($156), so I assumed the quality would be better than most retail stores. However, after wearing the bathing suit less than a handful of times, I noticed that the blue color started to bleed into the white, the white started to turn brown, and the material started to get crinkled / rough looking (looking destroyed). I hand washed the item each time it was worn, and I have laid it out to dry because I knew that a dryer would ruin any type of bathing suit material. I stopped by the store to show the sales rep what it looked like and to express my disappointment, and they gave me a business card to contact the company's customer service. The also suggested that I include several pictures of my issue. After 2 phone calls and several emails back-and-forth (including proof of purchase), I was hoping that the company would make things right somehow. Instead, they presumptuously accused me for the discoloration of the suit with self tanner and sunscreen. I emailed them back letting them know that I do not like to use chemicals on my body and that no sunscreen or self tanner was used. They told me to use their cleaner for the discoloration and didn't even offer to ship me a complimentary bottle. Aside from that issue, I told them that the biggest issue was the material itself and emailed them the photos again to take another look. I have asked for a supervisor 4 times through calls and emails, and there doesn't seem to be one at all. I ended up reading a dozen reviews on Trustpilot only to learn that each customer who left a 1 or 2 star poor review complained about similar issues. I just filed a complaint with the BBB. How does a company get away with this kind of behavior. I wasn't even requesting a refund, but they didn't make it right at all... It makes me want to stand in front of their store and tell people not to buy from them. I wish I saw these reviews sooner! Wish I could find a way to add photos here.

Did not receive package for a $107 order. Called customer service and they did not issue a full refund. I would recommend shopping somewhere else.

Shipped the wrong item despite my providing a product number, which I ordered for five years, twice per year. They refused to have UPS pick up the item even though it is a liquid and could spill in my car. A refund was also refused-a $15 credit on $90 was offered. KEEP IT! I’ll see what my bank has to say. They have only ONE customer service agent and they HAVE DECLARED BANKRUPTCY which is not stated on their web site.

Similar issues like others - poor quality and customer support! After first wash there was massive color bleeding of one of the bikinis I bought, it was completely ruined and also spotted on another piece. I washed it on delicate cycle, cold and with very mild detergent. There was no mention that I'm supposed to only hand wash them at the store. Customer Service refused a refund although I have shopped for $596 with them. Do not recommend!

Same issue as others. Fabric bubbled and puckered after one wear. $100+ bikini worse quality than aliexpress since the small was sized for non human proportions and the interior fabric amount is larger than the exterior amount and poorly gathered. Also the cup pads are bigger than the fabric they go in. Unbelievably lazy quality and they won’t take refunds.

Initially I thought this shop would be my swimwear salvation given all the beautiful designs. However this has turned into a complete nightmare. I bought two bikinis on my first visit. Despite them surprisingly not coming in a protective bag, I gave them each one when I got home. I wore one bikini three times, gently washing it in the sink with soap each time after use, air drying it and then popping it back in the bag. However, on the third wash I noticed the back of the bikini bottoms look about a hundred years old, with white patches and bubbling (please see pictures). I went back to the store but it was a week and a half beyond the paltry 21-day return period so I was directed to the customer service general number. I did finally get through to a real person who told me to send an email with pictures, which I immediately did. Long story short, they are categorically refusing to replace the item saying I have damaged it on a rough surface. Note I only wore the bikini in my own pool. If you cannot sit down in your own hot tub with your bikini on, for an hour each time, then what point is there to the bikini at all? I have repeatedly complained believing that there is a quality issue with this fabric (I noticed it contains Spandex which my other swimwear does not) but they will simply not accept it. Since the bottoms match the top I now have a completely useless item after owning it just 4.5 weeks and so have wasted $150, which is a lot of money to me. I don’t mind paying good money for quality but clearly this is NOT it. I have not worn the second bikini yet but I’m not holding out much hope and I am nervous about wearing it at all since I clearly can’t sit down in it. I am deeply upset and would only advise that you steer clear of this low quality, crappy customer service place and spend your good money elsewhere. I would have given zero stars if this were an option.

The worst customer service expletive. Swim suit of $200 fell apart after one wear. They said that product is simply very delicate and it is my fault. They said to be more careful and that’s it. Don’t buy from them! They don’t stand behind their products.

Ordered a suit while in the store. When it arrived it had no tags and was ripped in several places. It wasn’t new. At first, they didn’t want to refund my money and only wanted to give me a credit. Ultimately they did refund but it was a poor experience. Bought the same suit from the manufacturer.