Wanted to love these diapers for their mission and organic non toxic ingredients but these leaked. We had to change our toddler in the middle of the night and his Jammie’s were wet. He is 22lbs and LITTLE for being almost 15 months and in a size four which is a good fit but it simply doesn’t hold enough liquid. Super disappointed.
SM
Sarah M.
Great diapers but customer service does not match its mission
Before our child was born, I knew I wanted to use these diapers due to the cleanness and also the company mission. In fall of last year, we had a bad batch of newborn diapers that wouldn't connect to the strap, and it was resolved promptly.
I'd had a few other issues, which weren't as promptly addressed, if at all. Being postpartum, I just had to let it go and move on.
Then we were gifted a subscription by a relative. There were so many issues, customer service failed to address pretty much anything. Given they want you to buy a subscription, you'd think they'd have a protocol down. I'd tell them my issues, then they'd say it was something else completely different than what I'd said. I finally filed a state and federal complaint because the company was literally spending the subscription money without my consent, not only that, but they ignored emails and chat messages for over a month (until I made a fuss about the complaint and published it as a review).
They refunded me, but then I asked them if it was possible to switch from diapers to trainers for the subscription. Last I heard was that they'd talk to the company. That was about two weeks ago now. And now my account says no subscription exists.
It truly looks like they just don't want to deal with it. No other way to explain it. They could just say.... no. They can't switch to trainers for the subscription.
I love the product otherwise, but I will cease buying and recommending once I find a comparable alternative.
Shameful practices that should make corporate (and Christians) embarrassed.