evernorth.comReviews of evernorth.com

My prescriptions have been delayed multiple times in a row by days and weeks! Not cool when you rely on prescriptions for diabetes. This is new corporate behavior since it recently changed to Evernorth. This is crazy. Definitely do not recommend Evernorth.

Ever since Evernorth gained control Express Scripts our medications have been delayed or denied. The frustration and anger levels are way up. I now understand why Luigi did what he did, although that’s not an option I would pursue. .

I have been using Tricare since I retired in 2001. I have rarely had problems with Express Scripts. Recently I have had two needed medications denied even with Prior Authorizations from my doctor and follow up information. I have two denials for critical drugs with no explanation other than to say it was denied and here is the appeal process. I feel so helpless now.

I've been a member of Tri Care For Life for abot 24 years and the pharmacy service has been outstanding until now. They are now hard to deal wih, delaying, and don't know what the word service means.

I had a change in dosage for a glp-1 medication but they denied it because apparently there is a quantity limitation of one RX per 21-day rolling period, regardless of dosage. That is unacceptable! I was having side effects that required I titrate down but was left without medication for a month. This caused side effects and a lot of anxiety and mental health issues as I went a month without medicaton cold-turkey. When this was owned by express-scripts, this did not happen! Titrating is a normal event with medication and a minimum of 2 approved should be covered! I asked how to send in a complaint and they didn't have any process for doing so. I'm still in process of getting my correct dosage medication. Just horrible care!!!

If I could give this place negative 50 stars I would. From losing prescriptions, to saying things were delivered to the absolutely horrible customer service. I will go without my medication than have to deal with the. Surprise! I am going without it because they lost it.

The wait time to talk to a customer service rep is very long. The user guide that shows how to make a payment is incorrect. The customer service rep I spoke to was trying to find make an online payment but I finally figured it out myself. Very frustrating every single month

Actually horrible- their call center is outsourced and there is 7/10 chance they speak broken English or reading off a script. I work at a call center and this is by far the worst customer service i have ever called. You are first met with a subpar auto attendant that takes 5 mins to get to an actual person. then it takes 30 min to get a basic question across every time I call. Due to language barrier and them just reading a script and what I said back to them. I have to do this every month due to my monthly controlled substance. unfortunately i cannot change providers due to affordability and my company not wanting to switch. Who outsources a call center for medical questions and prescriptions??? work on your leadership and respect your customers. its not the person who answered the phones fault.