evernorth.comReviews of evernorth.com

Horrible company. Create new obstacle so they don’t approve medications. Every time you call they add new obstacle. They don’t care about customer, which clearly shows by online reviews.

Horrible experience with this Evernorth! Very hard to understand the support team. They will not answer direct questions. They stay on a script. The website is not easy to use. Needs to be more user friendly. They don’t even publish a customer help number for complaints. They have ZERO understanding for the customer.

We’ve been with Express Scripts (now Evernorth) for a second year, and this February 2026, I learned the hard way that they’re now partnered with the Omada Health app. That makes six apps I have to juggle for my health: Healow, Personify Health for Blue Cross Blue Shield, Life Sum, Fitbit, Husk, Food Smart, Hinge Health, and now Omada. Here’s the problem: I have a weight specialist and have been on Wegovy for less than a year. Suddenly, I was told I was “out of compliance” with Omada and they refused to refill my Wegovy prescription—unless I used their scale. The scale barely works; it’s full of errors and doesn’t sync your weight to the app, so you end up manually entering your weight, food intake, connecting your Fitbit, logging exercise, joining communities, and more. The last time I called Express Scripts, they set up a call with Omada to figure out how long it takes before Omada updates their system so Express Scripts can see I’m compliant. I called back the next week and was told that even though my healthcare provider already authorized my prescription, they now need a new authorization. As of last Thursday, it’s been a month since I’ve had my prescription. The hoops patients have to jump through are just ridiculous. The communication between these companies is terrible, and you waste hours on the phone trying to figure out what’s going on. Meanwhile, you risk your health because you can’t get your medication, all thanks to the endless red tape put up by prescription companies and the employers who hire them.

The website is not easy to use. My 2 medications that I finally the doctor requested for me, took forever to get to me. My local CVS pharmacy that I have used successfully for many years is no longer on the list available to me. This is an awful service.

What a mess since Evernorth got involved with Express Scripts. We've had nothing but problems. They couldn't provide my husband's Jardiance or Zetia and now my Sotalol. My husband has severe heart disease, chronic kidney failure and diabetes just to name a few. We don't take these meds for no reason but because they only have one distributor as I'm told and these meds haven't been available. So I got them through a local pharmacy and yesterday I get a letter telling me if I don't use them or drive a 70 mile round-trip to the base, I'm gonna have to pay full price. There is so much wrong with this and I had no issues with med availability until Evernorth took over. Dr's frustrated with so many calls and having to shuffle prescriptions around. I'm at my wits end. And nobody seems to be able to help.Express Scripts can't even tell you when the med will be available. Oh and be sure you cancel your Rx with Express Scripts before filling at a pharmacy or Express Scripts will deny payment even though they don't have the med. I could go on forever. Somebody help us!!

Horrible experience with this Evernorth / Express Scripts. They sent me supplies (without authorization) for a medication that they didn’t even have available and charged me for them. Would not refund me or let me send them back. Awful customer service.

I have been on TRICARE For Life for 14 years and Express Scripts has been my Prescription provider during that time. I can say that until Evernorth Health Services assumed operation of Express Scripts, I had no issues having my prescriptions filled and delivered on time. Now, under Evernorth, the service has been a nightmare. I have had prescriptions cancelled, new and renewable prescriptions held up or delayed either as unavailable or requiring further information from my physician after she provided justification letters. Today, my attending physician has sent three follow-up prescriptions on Trulicity 3.0mg, and told they are unavailable. I am a diabetic, my A1c is 9.2, since last checked in September at 7.2 because my prescriptions are either incorrect (low dosage) or being unfilled since Evernorth starting filling my prescriptions. I have not received any refills increasing my dosage. In fact, as I write this review I received a notification that this commonly used drug can’t be filled. Judging from other reviews I’m not alone with making a complaint. This company is putting people at risk. It’s frustrating and quite unnecessary.

I'll be blunt, Class action lawsuit needed for cigna/ evernorth bastards!!!!!