evernorth.comReviews of evernorth.com

USE ANOTHER PHARMACY IF POSSIBLE!!! Due to the general incompetence of every department at Accredo (owned by Evernorth), my medication and treatment are officially a month past due. Accredo is incapable of processing anything in a timely fashion. Additionally, they tried to file my claims in a way that would result in my having to pay a huge cash amount to them, rather than processing it through the submitted prior authorizations (which would mean they received a lower, negotiated, fee from insurance/pharmacy benefits). They kept trying this particular money-grabbing tactic for well over a week. Once we finally got them off of that track, and got the shipment scheduled, they somehow managed to miss getting the medication onto the FedEx truck, resulting in YET ANOTHER UNECCESARY DELAY. I have spoken with people as high up as I have been allowed, with Hazel, a supervisor, being the latest person to try and explain away Accredo's failings. All I get it a bunch of apologies, and a guarantee that it will not happen again. Considering they have failed at every single task they have been given, I do not have much hope. It is also worth noting that in their attempts to explain away the company's (and its employees) shortcomings, I have been silenced. They simply will not hear what I have to say, choosing instead to ramble aimlessly, making up excuses that do not actually excuse what has occurred. No one at the company cares about your health. They simply want to make as much money off of each patient as they can, and they WILL absolutely sacrifice your health to ensure they get money from patients, and not the lower prices they would receive from benefits providers. I, unfortunately, have no choice but to use Accredo as my prescription benefits manager is Express Scripts (Evernorth), who gave me no choice but to go through Accredo.

The reimbursement process is very poorly managed. After an hour on the phone with a representative, I was told I would need to re-submit all the paperwork again. But I would need to mail it in vs the online option. I asked to speak to a supervisor because of how absurd this was and I was disconnected. I will be going back to my local brick and mortar pharmacy as of today.

Extremely poor customer service experience. I was sent medication without being told the cost upfront, only to receive a surprise bill months later for over $2,000. Failing to disclose pricing before shipping is highly misleading and puts customers in a difficult position. This kind of practice should be illegal.

I’d give a zero if I could. Abysmal customer service and like others have noted they delay approvals. I’ll be complaining to any who listen and hopefully my employer drops these con artists.

I would give this place 0 stars if I could. Where to start? 1. They will give you infinite run-around to get everything set up - you need 3- month prescriptions from your doctor, they don't fill some meds - but you can't just go anywhere you want to get locally. It's all a complete rigamaroll. 2. Their prior authorization department is set up to deny you - I'm currently working to get a renewal on a prescription that I have been previously on for TWO YEARS. I've now gone 4+ weeks without this med and have made multiple calls between the PA dept and my doctor to get everything straightened out (fingers crossed it actually is this time). There is no sense of concern - basically, you are beholden to them for your meds and they know it. And don't get me started on the cost savings of using this partner that I'm sure my employer gets out of this BS.

They now think they know more about what a patient should do for medicine than a doctor. They are trying to dictate treatment. EnGuide Pharmacy/CHD: Update on your Rx Before we can ship your medicine, we need to talk with your doctor's office to help us figure out how this medicine will safely work in your case. This is just the next exciting to fill the prescription! This should be against the law. This is a crime against health care.

I have been fighting for a month to get a prescription filled and shipped that my doctor wants me on for my diabetes. However evernorth keeps cancelling the prescriptions and claims of not receiving the prior authorizations that I know has been sent in. Customer service is horrible as well

Evernorth Healthcare is the very worst. When it was just Express Scripts it was better, every time i get a phone call from Evernorth Healthcare and find out that most of our mrdication has increased by at least $100 dollars more and question the pharmacy or as of just now accounts payable. The answer i just got is( i don't know why it's costing more). There has to be a mich better way to get our medical medication with out the i Dont know answer, i think Exxonmobil really has to find it's employees a much better health provider for medication. This is something that will need to be Exxonmobil to get rid of Evernorth Healthcare because they really do suck. So if your thinking of getting your medication by mail, please look at other options than Evernorth Health Care.