Evernest Property ManagementReviews of evernest.co

If I could give 0 stars I would. This company is absolutely horrible. I think they have two employees and the man Criz is awfully busy, always in meetings or out to lunch. Seems to be impossible to get in touch with. Trying to charge me over $2200 for completely bogus charges. By law these charges fall under landlord responsibility. I will most likely be taking this to court given that I can never get in touch with Criz! If you can avoid this company, do it at all cost!

Evernest Holdings does not care about its residents, is negligent, and incompetent! Their INCOMPETENCE will COST YOU MONEY!!!! I have been a tenant since 4/2024. I had very few issues my 1st year; however, it seems that as soon as I resigned my lease, I got a new resident manager, Jennina Juban, and I started having serious issues. I got a notification that my Georgia Power account had been closed. I called Georgia Power to find out that Evernest Holding had closed my account and taken the electricity bill out of my name. I call and email Jennina Juban, and she tells me in a lackadaisical tone to call Georgia Power and get it switched back into my name. I couldn't understand why Jennina Juban, the customer service rep, would think I, the resident, should inconvenience myself at work to correct their/ EVERNEST HOLDINGS error? Since I knew Jennina Juban did not seem to care enough to call and correct Evernest's error, nor cared enough to investigate and explain why this happened, I called because I DO CARE, and I wanted the situation handled correctly and promptly. This process was long, tedious, and stressful because I was on a flat bill rate that could possibly not be recovered, my rate could rise, and Georgia Power could also charge me a reconnection fee. After it took me forever to have Georgia Power switch my electricity bill back into my name, Evernest Holding closed my account and switched it back into their name 2 MORE TIMES!!! I had to keep calling and emailing Jennina Juban, and she kept telling ME TO CALL Georgia Power to correct EVERNEST HOLDINGS ERROR by switching the bill back into my name. By the third time Evernest closed my Georgia Power account, Jennina Juban had the gall to ask me if I was sure that it was Evernest Holding. I said I was more than sure it was Evernest Holding because the Georgia Power Rep told me both times I called why and who kept closing my account. I told Jennina Juban my real concern was that this time, I am not calling Georgia Power again. Evernest can keep the electricity bill in their name; however, I can tell by the lackadaisical response that the people who run Evernest don't know or care that the bill is in their name and won't pay it for the property that I am renting from them. Consequently, this means that the electricity will be cut off at the property I am renting and leaving me and my minor child without heat or air conditioning. I felt frustrated and stuck. I wanted to break my lease right then. Jennina Juban said she would call Georgia Power to confirm that it was Evernest that was closing my Georgia Power account and find out why. It took 3 Times!!!! Then, when the situation was finally resolved, I wound up having to call Georgia Power for a third time, even after Jennina Juban called Georgia Power to get the account switched back into my name. Most disappointingly, Evernest billed me for the time they CLOSED MY ACCOUNT and took the bill out of my name. This wasn't fair nor good customer service, especially since Evernest knows I was on a flat bill rate. Thus, I was charged twice due to Evernest's lackadaisical attitude, negligence, and incompetence. I disputed this charge with Nabil Kebbab, Resident Services Coordinator. Nabil Kebbab asked me for proof of Georgia Power payments over and over. I provided proof of on-time, current payment of my unprorated flat bill rate over and over to prove I was charged 2 times- once by Georgia Power and the second time by Evernest Holdings. Nabil Kebbab, Resident Services Coordinator, final response was: I must provide a bill statement for the time frame that Evernest Holding closed my Georgia Power account and took the bill out of my name. How is that even possible? Georgia Power is not going to send 2 bills to 2 different people for the same property and the same usage time period. More INCOMPETENCE AND POOR CUSTOMER SERVICE. Evernest Holdings INCOMPETENCE will INCONVENIENCE you and cost YOU MONEY!!!!!

As an owner, Evernest bought the local property management company that we used previously. For a few years we continued with them. However, we are constantly having to check their accounting to make sure we received the right payments from our properties. Their maintenance crew rarely fixed the item in a timely manner and have had annual issues with the HVAC on a brand new unit which should have been under warranty only to find out they were replacing the wrong parts all along after we brought in our HVAC person. Mind you the last concern was only a week after their “check-up”. We’ve had multiple property manager representatives in the couple of years we used them. Now after we’ve decided to change management companies, they are refusing to give us the monthly rent payments and the keys and deposits until 60 days after we asked to end the contract (30 days beyond what is in the contract). They say their accounting team needs to process it. After asking a couple of the tenants, their experience was not much better. If you can help it, stay away from this company!

My experience with Evernest Property Management has been incredibly frustrating from start to finish. Communication is virtually non-existent — emails and maintenance requests go unanswered for days, sometimes weeks. When they do respond, it’s often dismissive or unhelpful. Maintenance is another major issue. Repairs are either delayed, poorly done, or completely ignored. It often felt like I had to beg for basic services to be completed — things any responsible property manager should address promptly. What’s even more frustrating is the lack of accountability. Whenever issues were brought up, there was always an excuse, or worse, no response at all. It’s clear that tenant comfort and satisfaction are not a priority. I would strongly recommend thinking twice before renting from or working with Evernest The lack of professionalism and care made what should have been a simple rental experience unnecessarily stressful this place needs to be sued 100 times over it’s just beyond me why the CEO or the VP does not run their company better and for all these employees that do not answer their emails or calls or return any messages at all should be fired especially Luis. He’s bad with communicating. Couldn’t read The emails. Didn’t respond to nothing didn’t return calls

My experience at 50 Jones under Shorenstein Properties has been very poor. I’ve seen fabricated ledgers, unexplained utility increases, and a lack of transparency about billing. When I tried to get clarity, management avoided accountability instead of providing support. Tenants deserve honesty and fair treatment, but I did not experience that here.

This is by far the worst property management company I’ve ever dealt with. My back door was broken for over a week and a half, creating a fire hazard and preventing me from using my yard. My laundry machine literally started burning, and no one ever came to check it for safety. It is still broken, and all I ever hear is “someone will call soon,” but no one ever does. My power went out for over 16 hours, and instead of treating it as an emergency, they refused to pay the emergency fee, leaving me without food, air conditioning, or Wi-Fi. Every time I ask to speak with a supervisor, my coordinator promises a call back that never happens. This has been the same excuse for weeks. They are negligent, unprofessional, and completely irresponsible. Avoid this company at all costs.

Evernest Property Management does not care about their customers. I brought Evernest on to manage a low maintenance, new construction townhome. The main reason for this was tenant placement. From the time I submitted my form on their website, I was immediately hit with a barrage of follow ups asking me when I would sign the contract. This included multiple emails a day and phone calls outside of business hours. As soon as I signed the contract, it became almost impossible to receive a response. I had to send multiple emails in succession and call my contact several times for clear next steps. I was then deferred to another person who was equally unresponsive until they connected me with an onboarding specialist. The onboarding specialist was the only person who communicated in a reasonable and timely manner. Note that up until this point, we still had not listed the property. When the property finally got listed, the photos that were uploaded to the rental platforms were of abysmal quality to the point I had to pull the original photos from the sale of the house. It took them THREE FULL MONTHS to get a tenant into the property. During this time, the Evernest team stumbled to figure out key access, leaving out crucial details on how potential leads would self show the property. Things that if I had known earlier, could have been solved in service to getting the property leased. When my onboarding specialist went on vacation, I was given an out of office contact that was also on vacation. I had to get creative and reach out to their director of leasing for my region. We spoke for about five minutes as she tried to re-assure me that they would take care of. I then received a call from her direct report who told me that I did not need to keep working with them. This demonstrated clear as can be that Evernest would rather lose a customer than solve a problem. The landlords are supposed to be the customer. As of today, I was introduced to my new property manager point of contact a little over a week ago. This person has not responded to a single email, called me at all, or acknowledged that we would be working together. I am currently in a critical situation where coordination with my tenant is incredibly important, as there is some work that needs to be done on the building. It has been nearly impossible to get transparency or responses from Evernest to do this. Avoid this company at all costs.

Absolutely terrible experience. Evernest placed non-paying tenants in my property and failed to evict them on time, resulting in a full year with zero rent collected. They don’t follow up, drag out every step — clean-outs, inspections, quotes — and I’ve had to constantly chase them just to get basic updates. Every promise they make is broken, and their delays have cost me thousands of dollars. Avoid this company at all costs if you value your property and peace of mind.