EverLightenReviews of everlighten.com

Response from EverLightenAug 13, 2021

Hi Justin, We are really really sorry for your bad experience. As we explained to you in the email before, since everything EverLighten makes is Customized, our process is that our customer sends us a request first. Our customer service representative will then reach out to customer (usually within 1 hour) to regarding to the design, pricing and all the other details. After everything is confirmed, customer can place the order and we will proceed with sample and production. But instead, you placed the order directly without letting us know at all! That's why the delay happens. But still we are very very sorry about this. We have changed our process to prevent such delay in the future. One of our customer service representatives Chris is now monitoring orders which come in without letting us know first. We are very very sorry. Best, EverLighten Customer Service Team

Response from EverLightenDec 11, 2020

Hi Christina, Thank you very much for your feedback. Regarding to misleading prices, it is not true. The price we posted on the website is for basic configuration (this is clearly indicated in our website too). Your design is very complicated and adds a lot of additional upgrades. That's why the final price is higher. As you know, you are making custom products. When you add a lot off add-ons/upgrade stuff, then the unit price will be higher. Hope you can understand. Thank you. Best, EverLighten Customer Care Team