EverlifeEverlife is a modern telehealth platform dedicatedto optimizing men’s and women’s health.We help people feel stronger, healthier, more energized, and more confident as they age— through clinician guided care, high-quality therapies, and a patient-first experience. Our focus isn’t on extremes or quick fixes. It’s on better health, better function, and better quality years ahead. Everlife optimizes men’s & women’s health for better, healthier years.
Everlife (everlifemd.com) has 2,238 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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Showing 55 reviews with 1 star · Clear filters
Billy W.
Reordering is so aggravating, I'd rather find something else. Their site is primitive at best. Too bad.
Response from EverlifeJun 11, 2025
We're really sorry to hear about the frustration with reordering. Please don’t hesitate to call us or email [email protected], we’ll be happy to assist you with placing your order at a discounted rate and make the process much easier!
Roni P.
I am rating this company one star due to the non-delivery of my order and the subpar customer service I received. I ordered the Optimax-RX on March 31st. On April 1st, I received an email indicating that my order had been approved and was being sent to their partner facility for fulfillment. I should expect my order in 7 business days. I have engaged in a series of 14 text messages with the company, commencing on Saturday, April 5th. In several emails, I have expressed my absence from town and the need for the product to be delivered by Wednesday, April 9, 2025. I have repeatedly requested specific details about my order, but I have consistently received generic responses. Today, Monday, April 7, 2025, after reiterating my request via email, I finally received a straight answer that i will not be receiving the supplement prior to leaving on April 9, 2025. However, the email did not provide any further information regarding the status of my order or an offer to expedite its delivery. Notably, I have not received a single phone call from this company, despite my repeated inquiries and expressed concern. I have asked for a refund and to place a stop on my subscription. Hopefully this will happen.
Response from EverlifeApr 8, 2025
Thank you for taking the time to share your experience. We sincerely apologize for the frustration and inconvenience you’ve encountered, this is not the level of service we aim to provide, and we take your concerns seriously. Your satisfaction with both our customer service and delivery experience is a top priority for us. We’re very sorry that your order did not arrive within the expected timeframe and that our responses did not meet your expectations for clarity and support. Please know that a member of our team will be reaching out to you personally to ensure this situation is made right. We are committed to addressing your concerns thoroughly and restoring your confidence in us. Thank you again for bringing this to our attention, we appreciate the opportunity to make things right.
Joe S.
I have emailed back and forth 5 times to reorder, they tell me they are checking and will get back to me, and never do. Customer service is TERRIBLE, the product is good.I have been trying to communicate for a month now, so frustrating.
Response from EverlifeMar 18, 2025
Hello Joe, My name is WIlliam Pena and I am the Customer Support Manager here at EverLife. FIrst, I would like to apologize for the delay in completion of your request. I have personally taken over your case and I will see it through completion. I emailed you this morning with some updates, please let me know you received those. If you need anything at all feel free to reply and I will be notified directly. Look forward to hearing from you soon.
Garciadori
This company advertises that you can try their product for free and you will be charged at a renewal time. Well is not true, my card has a hold for $239.00 dollars instantly. Now they won't let me comment on Facebook. If they don't release my money or refund I will let the attorney general know about it. The invoice said $ 0.00 dollars today. It's a scam.
Response from EverlifeMar 11, 2025
We sincerely apologize for any confusion caused by our advertising. It was never our intention to mislead you, and we regret that your experience didn’t align with what you expected. We take your feedback seriously and are looking into how we can clarify our messaging to prevent this in the future. We’ve released the hold on your account. You should see this reflected on your end within the next 48 hours. We’ve also ensured that no medication will be sent to you moving forward. If you’d ever consider giving us another try, we’d love to offer you a discounted rate as a gesture of goodwill, just let us know. Again, we’re sorry for the frustration this caused, and we hope this resolution meets your needs. If there’s anything else we can do, please don’t hesitate to reach out.
Lisa I.
I was on their website wanting to order but did not authorize as I wanted to read more about it. They asked me to upload my license , I didnt place the order or authorize the payment and they charged me $239.99. I never processed my order. On the phone with my bank now then will report this company. Sent multiple emails within 30 seconds of them charging my card, no response!!! Do not order from them!!!
Response from EverlifeMar 6, 2025
Hello Lisa, We sincerely apologize for any frustration or inconvenience you experienced. We understand how important it is to have a smooth and transparent ordering process, and we take your concerns seriously. After reviewing our records, we see that you were in contact with our customer service team, and we promptly responded to your request to cancel the order. Your account was fully refunded, and we appreciate your patience as we worked to resolve the matter. If there is anything else that may not have been communicated clearly or any remaining concerns we can address, please don’t hesitate to reach out. We value your feedback and are here to ensure a positive experience. Best regards,
David F.
Placed an order for an insomnia medication on 1/30/2025. The website noted shipping within 5-7 days. When I followed up, I was given a generic response that order volume was high and shipping would take a little longer. However, they could never give an estimated shipping date. On Friday, 2/14/2025 I attempted to login to the website only to discover that it would not accept my login/password and it kept returning me to the home page. I located a prior customer service response and requested an update on the prescription status; however, still no response from the company. I paid $419.99 for the medication and was told, like another person, some of the compounded medication needed to be changed because of a potential drug interaction. I have since opened a dispute with my credit card company and have filed a complaint with the BBB and AMA. I cannot recommend this company for telehealth services as it seems to be a money grab scam.
Response from EverlifeFeb 19, 2025
Thank you for your feedback, and we sincerely apologize for the frustration and inconvenience you experienced. We understand how important timely communication and reliable service are, especially when it comes to healthcare. We want to assure you that we are not a scam and take these matters very seriously. Due to an unexpected surge in orders, we experienced delays in our shipment process, which regrettably impacted your order. While we were fully committed to delivering your medication, we understand how the delays and lack of clear updates led to frustration. To make things right, we issued a full refund of $419.99 back to your account to ensure you weren’t left at a loss. We’re also actively working on improving our processes to prevent similar issues in the future, including clearer communication and faster response times. We truly regret that your experience with us didn’t meet your expectations and hope we might have the chance to serve you better in the future. If there’s anything else we can assist you with, please feel free to reach out directly. Sincerely,
customer
This is a terrible company. It's a scam. They advertise medications and then when you go to purchase the medication they switch it out with a vitamin and say that the medication you ordered is unsafe for you and then charge you the same amount when you try and get a hold of a doctor or customer service. Good luck! The doctor will not respond to your messages and customer repeatedly sent out the same message saying that you get 20% off on your next order and never reply to your question. I don't even think they read them. They just send out the same message. This is a scam
Response from EverlifeFeb 17, 2025
We’re sorry to hear about your experience and truly appreciate your feedback. At Everlife, we are committed to providing quality care and transparency in all of our services, and we would like the opportunity to properly address your concerns. To better understand your situation and assist you, could you please provide your full name and the email address associated with your account? This will allow us to review your order and communication history to ensure we find the best resolution for you. Our goal is to provide excellent customer support, and we want to make sure your concerns are addressed thoroughly. Please reach out to us at [email protected] or send us a direct message with your details so we can assist you as quickly as possible. We appreciate your patience and look forward to resolving this for you.