Louann F.
Customer service is good!
I recently had made a purchase from Everlife. Forgot it was a subscription. Got the shipping email.. and replied that it would have been nice to get a “your order is getting ready to ship.. do you still want this medication?” Email as i no longer wanted the medication due to its side effects. The co rep offered me a refund for a review which i did and they refunded my money for a shipment i didn’t want. And said they will speak to the company about the “gap” of not having a “your order will ship soon” and see about implementing that . And offered me another discount for any future orders for doing another review of my experience with them. I should have brought this to their attention last year when it happened w a script of my hubs that he didn’t want anymore. ! If i need medication they offer i will definitely order from Everlife.. customer service is excellent! Louann
Response from EverlifeAug 11, 2026
Thank you so much, Louann, for taking the time to share such a thoughtful and honest review! We truly appreciate your understanding and, most importantly, your willingness to bring this issue to our attention. You're absolutely right that a reminder before a subscription order ships could provide a much better customer experience. We appreciate you pointing out this gap, and we've shared your feedback with our team so we can look into ways to improve the process and provide customers with better visibility before their recurring orders are processed. We're also glad our team was able to work with you, resolve the situation, and provide a refund for the shipment you no longer needed. We believe listening to our customers and taking their feedback seriously is one of the best ways we can continue to improve. Louann, thank you again for your trust, your honesty, and your kind words about our customer service. We're grateful to have you as part of the Everlife community, and we're honored to know that when you need us in the future, you'll feel confident coming back to us!