Jodi
Continue to receive prescription I did not request and actually declined
I had ordered Sermorelin from Evelife and communicated via chat with one of the Drs regarding switching from NAD+ injections (purchased elsewhere) to subligual and was advised the sublingual method is not as effective as the subdermal. He asked if I still wanted it and my response was "I will pass". It was sent anyway. Then 2 months later, sent again. I made a reach out to customer support referencing the communication where I had declined the prescription. No response. Now, 2 months later and I AGAIN receive yet another 2 month supply. Of course, I am being charged for something I DID NOT authorize and clearly declined. Had they not had my cc on file for the Sermorelin, they would not have been able to fraudulently charge for the NAD+ I did not want. I have requested a full refund and truly hope they respond this time. Incidentally, there have been no email communications regarding these orders being processed/filled or notification of shipment, unlike those I receive for the Sermorelin I purchased. Really disappointing and hoping to resolve this matter. Update: Everlife is issuing a full refund. They responded quickly and satisfactorily.
Response from EverlifeNov 7, 2025
Thank you for taking the time to update your review and give us the chance to make things right. We’re truly sorry for the inconvenience you experienced and are glad to hear that our team was able to resolve the issue quickly and issue a full refund. At Everlife, our goal is always complete customer satisfaction, and we appreciate your patience and understanding throughout the process. If there’s anything more we can do to improve your experience, please don’t hesitate to reach out, we’d love the opportunity to earn a better review from you.



