EverlastingfabricReviews of everlastingfabric.com

Response from EverlastingfabricSep 2, 2025

We’re truly sorry for the experience you’ve had, it was never our intention to cause any frustration. The item you ordered was listed as a final sale piece, but unfortunately, after a quality check, it was deemed unsellable as it may not have met our standards. We reached out to let you know and asked if you’d like us to process a brand-new item for you instead. We were more than willing to provide it at a discounted price as an apology for the inconvenience, but we haven’t yet received a response. We sincerely apologize for how this felt on your end, and we’ll be taking this feedback to heart to improve both our communication and our processes moving forward.

Response from EverlastingfabricSep 2, 2025

We’re very sorry for the confusion and disappointment this caused. Our bedding bundles specific inclusions are clearly listed in each product description to help set expectations before purchase. We’ve double-checked your order, and it was shipped correctly based on the bundle details. That said, we truly regret if this wasn’t as clear as it should have been when you placed your order, and we’ll take this as feedback to ensure our product pages highlight this more prominently. We also apologize if there was any delay in getting back to your messages, that’s not the experience we want for our customers.

Response from EverlastingfabricJun 30, 2025

We’re very sorry to hear that you had this experience, and we truly appreciate you bringing it to our attention. We’d like to clarify that we are not a scam—we’re a small team that works hard to provide thoughtful service and beautiful bedding to our customers. If there’s ever an error or issue with an order, it’s part of our standard procedure to request photos of the item, packaging, and shipping label so we can properly assess what went wrong and offer a resolution, whether that's a reshipment or another solution. If you haven’t heard back from us after sending those, we sincerely apologize—this is not the experience we want for our customers. We absolutely want to help make things right. You’re always welcome to reach out directly again with your order number and photos, and we’ll prioritize your case immediately. We completely understand your frustration and would love the opportunity to turn this around. Your satisfaction is very important to us.

Response from EverlastingfabricApr 24, 2025

Hi Alyssa, we're truly sorry for the lack of follow-up after your interview and assessment. Due to a high volume of applications, our communication fell short, and we understand how frustrating that must have been. This isn’t the experience we aim to provide, and we appreciate you bringing it to our attention. We’re working to improve our process and sincerely apologize for any time wasted.

Response from EverlastingfabricMar 25, 2025

We’re so sorry to hear that your experience didn’t meet expectations. This is definitely not the level of quality we aim to deliver, and we truly appreciate your feedback. We take pride in our craftsmanship and carefully sourced fabrics, so it’s disappointing to hear about the issues you faced. Your experience is important to us, and we’re always working to improve both our products and our service. If there’s anything we can do to help make this right, whether it’s a replacement or further assistance, please let us know. We’d love the chance to turn things around for you!

Response from EverlastingfabricMar 25, 2025

We're so sorry to hear your experience didn’t meet expectations — that’s not what we aim for. We appreciate your feedback and will look into the sizing and checkout issues to improve clarity. As for the pajamas, we strive to use thoughtfully sourced materials, but we understand preferences vary. If there’s anything we can do to make this right, whether it’s a return, exchange, or finding a better fit, please let us know. Your experience matters, and we’re always working to improve!

Response from EverlastingfabricMar 25, 2025

We’re so sorry to hear the color wasn’t what you expected. Due to screen calibrations and lighting, shades can appear differently online, but we understand how frustrating that can be. Regarding our return policy, we aim to be as transparent as possible, and the 30% restocking fee helps us cover processing and inspection costs. You can find the full policy here: https://everlastingfabric.com/policies/refund-policy We truly value your feedback and are always working to improve. If there’s anything we can do to help, please let us know!