Clare
The item wasn't as described
The item wasn't as described - the fabric was not the fabric stated, which made it an expensive item for the material. They have processed a partial refund after some negotiation which was a satisfactory outcome as they allowed me to keep the item.
Response from EverhikesOct 2, 2026
Hey Leslie, I’m sorry the fabric didn’t match what was stated on the product page — I completely understand why that made the item feel overpriced. I’m glad we were able to reach a satisfactory resolution with the partial refund while letting you keep the item, and we’ll take a closer look at the product details to make sure they’re accurate and clear going forward. Best regards, Team Everhikes