EverhikesReviews of everhikes.com

I contacted Everhikes support to ask for the procedure for returning an order. Without answering that question, they replied asking me to explain why I wanted to return it. The reason I am returning the bag is that one of the product photographs depicts a smartphone being inserted into the upper pocket. The actual pocket is internally a small triangular compartment and cannot accommodate a phone at all. I regard that as false and misleading advertising, and it materially affected my decision to buy the product. Instead of simply providing the return procedure and then asking for feedback if they wished, Everhikes avoided my actual question. Even after I explicitly raised this concern, in a second email they maintained that I had to explain my reason for returning the item before they would provide the applicable next steps. Asking for customer feedback is perfectly reasonable; withholding the information needed to proceed with a return until the customer supplies that feedback is not. A misleading representation of the product followed by unnecessary friction when attempting to return it is not an acceptable customer experience.

Very disappointed with Everhikes. The product is yet to arrive, yet it was ordered on 31st July. I paid an extra £9 for 'superfast delivery' hoping it would get here before a long weekend walking, starting 7th August. This is where we are at.

Stay as far away as possible! They list their address as a UK shop but the shop is a complete scam. I bought a watch for my son that took several weeks to get here, going through customs and came in a clear plastic bag (no box) and no instructions. The watch itself belonged in the bin—it didn’t even work and felt like cheap plastic for a ridiculous price! Then when I went to try to get a refund they said I’d have to send it back to China (on my charge) so they recommend I just take 20% back. I also went to write a review and there was no place to click on the website to write a review (even though they have stars listed??). All fake! Buy from Amazon you’ll get better quality than this fake place that’s certainly not UK based 😑

I purchased a hat which took way too long to arrive, at which point I had already purchased another to meet our travel date. Tried to return, was offered 20% off my next order to keep the hat - no! - then they increased the offer to 30% refund and keep the hat I had no need for or I had to return to China myself and pay all shipping, customs and fees. What a ridiculous policy. Avoid!

Ordered shorts on 09/07 and today is the 19/07 and tracking doesn’t move. Written to customer services but no reply. I expect the item will eventually arrive but be of poor ish quality. Once bitten twice shy. Avoid if I were you.

Don't buy off this company, it is basically the same as Temu and Shein, but more expensive. The quality is absolutely shocking and the item looks nothing like the photos. They even spelt the word on the front of the hat wrong!!!! Instead of sending back for a refund they offer you 50% off. I nearly bought a second item before the first arrived, thankfully I waited to see what the product was like.

I ordered a hat from Everhikes in June and still not received it. i had a message from them stating they were sorry and to have 30% off my next order but i am never ordering form them again. at this point i am not sure if this site is even real.

Horrible customer service and return process. I’d have to pay for international shipping to return product to China? What in the world crazy BS is this?