Absolutely great experience buying a car this dealership. We are near San Francisco so we're able to take some test drives. Every car they offer was detailed to the hilt. The staff was super friendly and informative. We got a very satisfactory deal on a low milage EV. Everything from test drive to out the door was low street and about as seamless as I have ever experienced. Highly recommended!
DB
Daniel B.
I'm giving these guys a 5 star review
I'm giving these guys a 5 star review, not because it wasn't without some small issues, but because I dealt with human beings on an all online transaction.
1. The website is great to choose a car. Their prices are competitive, and/or better than a dealer, with NONE of those BS dealer charges. The price you pay is what you see. Check against Cars.com and you'll see they are great prices. Then they are very clear about the benefits of shopping on EVER. You get a 150 point inspection, and a 7 day money back guarantee. That's pretty good.
2. The purchase process was super simple with everything happening online.
3. The challenge was that the website isn't as intuitive as to where you are in the purchase process. It looked like I'd bought the car - it was listed as purchase in progress, and I hadn't committed to buying it (at least so I thought - don't worry - I hadn't).
4. However, when phoning them, I got to talk to real people, who texted, and generally were super nice (shout out to Hugo - who's amazing, and Thomas too).
5. I think they were over worked so communication wasn't perfect, but check this... every time I phoned, I got a human being!
6. The best thing was the process was super, super simple, and they delivered from San Fran to LA in two days, in time for Christmas.
The car is great, and I really can't believe that they balanced the online service with the human touch and got me the car in time for Christmas.
Nothing is perfect in life, but these guys delivered, on time, with best online service.
Even though my experience wasn't perfect, the fact that I know Hugo to be a real human, who responds on a Saturday, but it all feels like a smooth online site meant I needed to give these guys 5 stars.
I'm not paid, or anything, I'm nothing to do with this company and I'm not an influencer, but the service was fantastic. Maybe they need a couple more people working for them but the human touch, in this world today meant that they gained my absolute trust.
KL
Kelly L.
Refreshing Car-buying Experience
I decided I was ready to get my first EV, but wasn't sure which one I wanted. Because each manufacturer has only one or two EV's in their lineup, I began to visit a lot of dealerships to try them all. I managed to figure out what I wanted, but was really worn out from all the sales pitches and pressure to buy new. I knew I wanted to buy used, but when salespeople at dealerships heard this, they weren't real interested in helping me anymore. I was reminded why I hate buying cars, and was tired and frustrated.
Not knowing all my options, I began to look at the online used car apps. Over and over, I saw listings posted by EverCars, and decided to visit their website and give them a call. I was pleased by the reasonable, no-haggle pricing, and was reassured by the CARFAX reports, and the Battery testing (this was one of my biggest concerns, knowing that battery health is really important when buying an EV). After calling and texting with Yevgeniy to ask a few questions, I decided to go in to see one of their cars.
I sure wish I'd gone straight to EverCars from the beginning. They have so many EVs all in one place so you can go from car to car to compare (and not from dealership to dealership). They have a wonderful little staff of knowledgeable salespeople who could have helped me select the right one for me from the get-go. I was totally tickled when I got there because their sales concept was so simple and transparent. Yevgeniy was super friendly, helpful, and kind. He helped answer all my questions about the car, and took me on a test drive. I realized that buying cars can actually be easy and fun! With zero pressure, I decided to buy the car, and it only took about 30 minutes. We used Docusign, and a couple other links by email. And that was it! I was reassured by the 7-day return policy, and was pleased to learn that they gave me a Level 1&2 charger to go with the car!
Thank you, EverCar team! I'll absolutely be coming back for my next EV when our family needs one.
JA
Jacob
My car buying experience at Ever Cars…
My car buying experience at Ever Cars was truly exceptional, marked by a warm and personalized touch. The knowledgeable and transparent sales team especially Max and Lasse made the process smooth and enjoyable. Ever Cars' commitment to honesty, coupled with their well-organized showroom and impressive vehicle selection and presentation, set them apart. I am not just thrilled with my new car; I also look forward to recommending Ever Cars to friends and family, confident they'll receive the same personal and outstanding service. Thanks
PC
Patrick C.
Fantastic and friendly EV team!
The Ever team was fantastic and responsive when I had questions on selling my car. They made the experience extremely easy and seamless. Thank you again, Ever team! They are your subject matter experts when it comes to EVs.