EverandReviews of everand.com

Response from EverandJul 23, 2024

Hello Mary, Thank you for reaching out, and I'm so sorry for the experience you've had. I show you opened up a support ticket, ticket#5672381, on July 11th. Our support agent replied to you on July 11th requesting more information in order to locate your account since there was no account registered to your current email address. We did not hear back yet. We sent another response on July 13th, and we are just waiting to hear back from you. Please reply to our email at your earliest convenience. We look forward to assisting you. Thank you! -GM

Response from EverandJul 10, 2024

Hello Mike, We are sorry for any trouble regarding some titles being unavailable. We would be happy to look into this for you. Please submit a support ticket here: bit.ly/social-support-help We will be actively monitoring our inbox so we can reply to you as soon as possible. Thank you! -GM

Response from EverandFeb 22, 2024

Hello Chad, Thank you for your feedback! We're delighted to let you know that we're always working on expanding our library and we would love to hear about any titles that you would like see added. If you have any ideas for titles or authors that you would like to see added to our library, please feel free to reach out and let us know. We're happy to pass along any suggestions our readers may have to our content acquisition team for consideration. In the meantime, I've gone ahead and sent the suggestion for more Christian fiction and sweet romance titles to our product acquisition team. Hopefully we'll see some more of these books added in the future! Thank you once again for taking the time to provide your feedback, and we hope you have a wonderful rest of your day!

Response from EverandFeb 22, 2024

Thank you for your feedback! It's important to note that there are various factors that dictate your content availability, such as agreements with our publishing partners, cost, popularity, and your personal content consumption level. However, your library will refresh each month on a date determined by the start of your subscription, and this is true for both our annual and monthly subscriptions. You can find more information in our article here: http://bit.ly/2PY9v6I You can also check out Section 3 of our Subscriber Agreement here: http://bit.ly/2R4PKLa While we're sorry to hear that you encountered issues with locating titles to enjoy in our library, we wanted to let you know that we're always working on expanding our library and we would love to hear about any titles that you would like see added. If you have any ideas for titles or authors that you would like to see added to our library, please feel free to reach out and let us know. We're happy to pass along any suggestions our readers may have to our content acquisition team for consideration. We hope this helps provide some clarity, and thank you once again for taking the time to provide your feedback. We hope you have a wonderful rest of your day!

Response from EverandFeb 6, 2024

Thanks for reaching out! To clarify, there are various factors that dictate your content availability, such as conditions regarding the terms we have with our publishing partners, cost and popularity, and your personal content consumption level, among others. Based on these factors, you’ll occasionally see that select ebooks and audiobooks will not be immediately available to you, but your catalog will refresh each month on a date determined by the start of your subscription. In the meantime, we mark these titles with the “Available Soon” banner. Of course, there is always something for you to enjoy on Everand, and we’re constantly expanding our library to provide as much content to our readers as possible. To help you discover your next great read, we recommend visiting our Explore page, or browsing the Everand homepage for recommendations. We hope this helps!

Response from EverandJan 17, 2024

Hi Diann, we're aware of this particular issue with the Everand app and we apologize for any inconvenience this might have caused you! We assure you that our development team is actively investigating this issue. In the meantime, can you please try to fully uninstall and reinstall the app on your device? We've received reports from other members that this resolved the issue for them, so we hope it will work for you as well! Of course, if you still experience the issue after fully reinstalling the app, please contact us through the form on this link and update your review here with the 7-digit ticket # that you receive: http://bit.ly/social-support-help. Thank you again for your time!