David R.
Lied about switching plans and access to audiobooks. Locked up all non-AI audiobooks
I asked specifically when I was on the legacy plan, that if I switched to one of the other plans 'would I still have access to all the stuff that was previously free.' They said several times that this was the case. In an email thread they said "The Standard plan has everything the Legacy plan has + access to premium content. The Legacy plan does not have access to premium content and will not receive any unlocks. You would not lose access to anything that was available before switching" But this is not to the case. I'm looking at specific titles I can access for free before and I can no longer access them for free! It seems they locked up all the audiobooks without a digital narrator. I had access to many of these before on the legacy plan! This is not acceptable. Update: The support ticket mentioned below did not fix this problem. They offered me a few unlock credits and mentioned the very much more limited access that I now have My response "Yes, I still find this unacceptable. The question was about whether the new plan would change my access to anything I previously had access to whether or not I had already accessed it, saved it etc. I asked several times and was told that the new plan would not cause any loss of access to what I previously had access to. See the previously cited email exchange. But this was clearly not the case! As the switch was made under false pretenses, I request you switch me back to the old legacy plan. Otherwise I may be forced to file a complaint with the Better Business Bureau. "
Response from EverandDec 20, 2024
Hello David, Thank you for reaching out. I am sorry for any trouble. I show you opened up a support ticket with us, ticket#5970621. We have sent you a reply. Please use your current ticket to further correspond with. -GM