Andi
Never subscribing again
Never subscribing again! Your new unlocking model is terrible. Turn it back to how it was or I will never subscribe again. I can see other comments that people hate it too. This was a terrible business move. Deleted my Everand app for the first time ever and will not get it again unless it's back to the way it was. I'll stick to the Libby app. Evrand is no longer worth the money. Love that you are sending a nonsense auto reply to everyone who is telling you your new system sucks. I can't imagine you're going to keep subscribers under the this model. You for sure never me get back until you put it back the way it was. Lame auto reply. Also insisting you're a great value is ridiculous. That's for the customer to decide. You know what's a great value? Libby. I'll stick to that until you go back to what you were and if you don't, I'll never be back.
Response from EverandDec 29, 2024
Hello Andi, Thank you for reaching out. I do apologize for any trouble. Our decision to change the system was not made lightly. We’ve heard from many in our community about the need for more transparency and a broader selection of bestselling and new release titles. While the previous model allowed extensive access, it often came with hidden limitations, like sudden content unavailability or access throttling, which we know caused frustration. The new unlock system aims to provide more control and predictability, so you can select the books you want without those unexpected restrictions. With Everand, we’re committed to offering competitive pricing while delivering great value. Subscriptions start at just $11.99 USD/month for access to 1 premium title, compared to similar services that often begin at $14.95 USD. Our Plus plan, at $16.99 USD for 3 premium titles per month, provides even more value compared to other platforms, which typically charge $22.95 USD for only 2 titles. Additionally, any titles you unlock remain accessible for the duration of your subscription, and if you ever need to cancel, they’ll still be there if you decide to rejoin with the same email. This means you’ll never lose your favorite reads or listens if you return. We’re also excited to be expanding our catalog to include over 150K new titles, in addition to the unlimited content, so there’s even more to explore and enjoy. We recognize this is a significant shift and may feel like a step away from what made Everand special. We’re incredibly grateful for the time you’ve spent discovering hidden gems on Everand, and we’re truly sorry if the new system doesn’t align with your needs. Your feedback is invaluable, and we’re committed to evolving based on what our community shares. If you had specific questions regarding the new plans, we would be happy to help answer them for you! Please just open up a ticket here: http://bit.ly/social-support-help and a support agent will be able to assist you ASAP. -GM Update: Hi Andi, Thanks for following up! We have passed your feedback along to our team. We are sorry to hear of the disappointment these changes have caused you. Please let us know if you have any other questions or concerns. Thanks and have a great rest of your day! -GT