EuroOptica™Reviews of eurooptica.com

I posted this on google too because these people are amazing - Spectacular humans work at EuroOptica in NYC. I have been on the hunt for a specific pair of glasses (with a relatively high eye prescription) that have HUGE frames - thus, the majority of retailers I contacted told me that they would could or would not order lenses large enough to cut into shape for this pair of frames (frame = GG0890O in Havanna from Gucci). Thankfully, somehow during my many hours of research online, I found that EuroOptica carried these frames in the brown color I was looking for. I called them, and was lucky enough to get Natalie on the phone - Natalie is a goddess and deserves everything because she went above and beyond the line of duty regarding making sure these glasses could be made and for her consistent follow up. She was able to tell me that these glasses could be made by EuroOptica — and — that I could resend these frames back to them next year when my prescription inevitably changes for a lens replacement - which is incredible. I am so glad I made the call. Even better - I accidentally ordered the frames, and had the funds returned to me within 48 hours. I then called Natalie back to order the frames and lenses because I was so impressed with her customer service. ELLEN, by the way, (manager, I believe?) is an absolute saint and has put up with my calls several times with the same level of kindness and respect - you can tell she truly loves what she does and she is amazing with people / customer service. I am an impatient human and tend to over-harass when checking in on things, and Ellen was the BEST. She even upgraded my shipping because of how excited I was about the glasses and because I just finished my master’s degree. Oh yes - glasses are PERFECT. I own them in black and couldn’t get the brown pair from the same retailer - and I’m glad that’s the case, because I would not be workin g with EuroOptica otherwise; things happen for a reason. Ellen and Natalie have certainly earned my repeat business. I look forward to ordering the same pair of frames in pink from them, and can’t wait to visit NYC one day to meet this amazing team! Run, - and feel lucky if you live on the east coast - don’t walk, to EuroOptica. Talk about quality, great pricing (especially as I’ve already used my insurance benefits for the year), impeccable care and service - and the glasses, including coatings, are impeccable. Well done on the QC - have had lens issues with several pairs this year from other retailers. Rx is perfect. Thank you Ellen and Natalie for everything, and I look forward to working with you again next paycheck!!

Wonderful selection Prompt reply Rather no waiting time

Amazing group of people, immediately welcomed me with hospitality as I browsed through sunglasses. Would 100% recommend them to anyone!

The areas that make EuroOptica exceptional are the knowledge and teamwork of their staff, the technology, and their frame selection. I've struggled with finding the right progressive lenses for around-the-house and computer work and went through many lenses over the past few years that were always imperfect trade-offs. Dr. Patel and Sean worked together to find the best lens and frame for my lifestyle. I was immediately impressed when I walked in, spoke with Sean, and explained what I needed. Dr. Patel and Sean collaborated to find the right lens and frame for what I needed, and I found this to be really unique because sometimes things get lost in translation between the optometrist and optician. The frame selection was incredible, but I already had researched the boutique before making my appointment. Based upon my preferences, Sean selected some frames that he thought I would like, plus others that I hadn't considered but that would be better fits for my prescription. I ended up going with one of his recommendations, and the pair of glasses that I received are the lightest, best-fitting, and clearest eyeglasses that I have ever owned.

Ellen was amazing! He was so helpful. We were in from out of town and my son lost his glasses. Ellen went out of his way to wait for us toward the end of the day and make sure we were taken care of. He was a life saver.

Thank you to the commander in chief! You are amazing and create such a beautiful environment❤️

Some stellar customer service! stopped into EuroOptica just to see if the screws on my vintage frames could be tightened and /or secured- this inquiry was met with the most admirable effort resulting in a screw replacement + adjusted tightening -also while waiting, an offer of water, tea or coffee was made - just straightforward good-natured professionalism available here...thank you EO

The doctors and staff members were great! Very informative and professional, my eye appointment was quick and thorough. They made my whole experience seamless and very enjoyable, plus they have a great selection of eyewear.