True Religion Brand JeansReviews of eu.truereligion.com

In 25th February 2019 I ordered a oainof jeans that were in the sale for my son’s birthday, I got a email to say the order had been received and a following email would be sent with a tracking ref, however!!! 3 weeks later I had to ring the customer services as the order had not arrived and I had not received any explanation as to why. The customer service rep informed me that the order had been cancelled due to the Heans being out of stock at the time but they were back in stock and of limited availability I said if I order them today am I going to receive them to which I was told yes and that they would discount them down to the sale price for me as they’d gone back to £100. I did as advised and ordered them soon as I got off the phone, only to be let down Again and after being fobbed off twice on the phone and having no response to the two emails I sent. Still no jeans and had to disappoint me son again, very poor customer service from this company!!!!

Worst Service Ever. BE AWARE I have bought a jeans at $110, they have sent me a T-shirt instead, I reported that to them and they asked me to return the package and I did sent it to them and after the returned package delivered I spoke with them many times in the chat as they keep saying I have to wait up to 14 days so they can check the return item and they can issue the refund, now I have been waiting for more than a month and they still didn't give me my money back and they still telling me to keep waiting!! like forever!!

Paid for a pair of jeans, order confirmed and money taken, a week later rang and told order cancelled due to being out of stock, customer services rude and ignorant and not interested, jeans are still available on site but now at twice the price I paid!!! So do not use there direct website as they ability to function as a company is clearly distributing to other retailers rather than direct to public, avoid at all costs

I ordered a pair of jeans on 3rd December 2018. When they arrived they were completely different to the photos on the website so I returned them. 3 weeks later I hadn’t received a refund so I contacted them via email. 2 weeks after that I haven’t received a response to my email, nor have I received a refund. I am now going to contact my credit card company to report them.

I have purchased five items from the true religion site UK six weeks ago. I paid by visa and received the receipts however I know nothing about my package till now. I already paid the money but received nothing but a shipment number from the true religion officials. While trying to trace my package, the shipping company told me that the shipment number doesn’t exist on their database. I tried to call the site various times, yet no change till now. I do recommend stop dealing with that site at all. I lost 300 sterling and has to pay the visa back with interest. Be careful. True religion is a fraud

I ordered 2 items in late November, they did not fit i returned had to ring to see why had not refunded . was told i had to wait 14 days . And no not 14 days 14 business days for a refund. But after 23 days still no refund so again had to contact them. They offered no apology at all , just sad today was the 14th business day so they will refund now. They refunded instantly today. Kelll surprise. So it proves that they could if they wanted to refund just as instantly as they take your money when you pay. And there prices are not reasonable at all very expensive so would have thought they would have top notch customer service and immediate not 23 day refund policy. Especially when they take your money instantly on purchase. It like living in the dark ages with true religion, I was a regular customer , but will avoid totally now , well done TRUE RELIGION NOT