True Religion Brand JeansReviews of eu.truereligion.com

Thank you, I will be returning it when it arrives. Their business practices are atrocious! I tried to cancel this order within five minutes of making the order! Additionally, they don't give you an order number or email! They cannot be contacted via phone! Please start a return because I will be refusing this package. I will not be strong-armed into accepting an order that I do not want and made every attempt to cancel! All of this took place over a 36 hour time period! Every company has a cancellation policy except for this ill-fated company! It's no surprise that they're in Chapter 11 bankruptcy! This has been a horrible shopping experience and I will never buy anything "True Religion" from any retailer!

I ordered goods at the end of January and partially returned them at the beginning of February. I haven't received a refund to date. Customer service is not responding.

I have placed an order online through True Religion website, the jeans has been sent very late. it has a very bad quality. when I tried to login the website did not let me to sign in, please consider this is a new trick for avoiding to pay back to the customer. I have send a complain through Paypal and I am waiting what will happen. I suggest do not order online at all, it seems the companies have started using of different tricks, then be careful.

I need to send back my jeans but when I put the order number in to generate a prepaid label it says order number not found. After emailing them this information it took a week to come back and they just send me the link to return. I have asked them to send me a prepaid label. Now I will probably have to wait another week for them to respond and they are not providing me what I’m asking! These jeans are 150.00 and I need to send the back. Never will I order from them again. Absolutely awful

customer service is horrible they never respond after 1 text or it takes 2 weeks just for a response true religion sent me the wrong jeans and didn’t answer me for 2 weeks after my 3rd email they replied they just simply wanted me to return the item very frustrating

People in the uk need to contact Trading standards they are aware of true religions behaviour the more people who file a complaint something will be done. I bought jeans in 2018 within 12 months of purchase the material had come away at the knees and seems I contacted them in 2019 We are now 2021 and I get ignored or being told it’s out of warranty time frame they don’t bother to read the full messages see I wrote 2018 and tell me they can’t do nothing. Absolute shambles of a company I was loyal customer with about 7 pairs of jeans I won’t be buying again. Trading standards are in touch and I will take this further

Wish I could leave a negative dot. This doesn't deserve anything close to star. Bought items and while in transit prices dropped. Customer services agreed to refund difference of items. I gave order number, yet I'm being asked to send list of the items. I send the list and also the new prices. They delayed replying until the prices change and claim its more expensive now and would only refund an amount way lower than what I calculated. Without providing you any clue what items their refund relates to. Very shady and poor customer service. They close down enquiries several times claiming its being resolved. If you have time and keep emailing they will reply you back then later stop replying and close down again claiming its been resolved. Even when you send evidence they claim they are unable to view it. Just a waste of time and not fit for purpose. Shame this is coming from a reputable brand. Don't waste your time contacting them just return the goddamn items and buy other brands. Even the low refund they never paid it.

I ordered 3 weeks ago. It was despatched and I have been tracking it. It’s supposedly been in the country since 16th November. I can’t get in touch with TR other than email which they have not answered. I am waiting for customs charge which TR should have told me about. I’m not impressed at all.